Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Poor customer service experience at a third-party retail store
Business reply on Google
We appreciate your feedback about your recent experience, Jason. We would like to discuss this further. Please reach out to us with details of your visit at 877-851-0649 or [email protected]. -- Cellular Sales Customer Service
Staff prioritized aggressive upselling over resolving the customer's technical issue.
Business reply on Google
Thank you for sharing your experience with us, Harry. We would like to know more about your concerns. If you would be willing to provide more details, please contact our Customer Support Team at 1-877-851-0649 or via email at [email protected]. Have a wonderful day! – Cellular Sales Customer Support
Store is an authorized retailer with inconsistent customer service quality.
Business reply on Google
Thank you for sharing your experience with us, A. A. If you would like to provide more details, do not hesitate contact our Customer Service team at 877-851-0649 or [email protected] and provide case number (00979540). -- Cellular Sales Customer Service
Salesperson misrepresented phone costs and added unauthorized fees to the plan.
Business reply on Google
Thank you for taking the time to share, Mitchell. If you would like to share more with our team, please contact us at 877-851-0649 or [email protected] and provide case number (1006898). --Cellular Sales Customer Service
Customer charged for services and products promised as free or included
Business reply on Google
Thank you for sharing your experience with us, B. If you would like to provide more details, do not hesitate contact our Customer Service team at 877-851-0649 or [email protected] and provide case number (00975432). -- Cellular Sales Customer Service
Monthly bill is significantly higher than promised after sales interaction.
Business reply on Google
Thank you for sharing your experience with us, David. If you would like to provide more details, do not hesitate contact our Customer Service team at 877-851-0649 or [email protected] and provide case number (00974642). -- Cellular Sales Customer Service
Staff failed to resolve data transfer issue and refused management escalation.
Business reply on Google
We certainly strive for a better experience for our customers, Zachary. Reviews like yours allow us to improve our customer experience. Feel free to reach out to our team at 877-851-0649 or [email protected] and provide case number (933456) for reference. --Cellular Sales Customer Service
Inadequate staff training led to poor customer service during phone upgrade.
Business reply on Google
Thank you for sharing your experience with us, Alex. If you would like to provide more details, do not hesitate contact our Customer Service team at 877-851-0649 or [email protected] and provide case number (00931522). -- Cellular Sales Customer Service
Lack of promotional deals for existing long-term customers
Business reply on Google
Thank you for reaching out, Luis. We would appreciate the opportunity to discuss this concern further with you. Please feel free to contact our Customer Service team at 877-851-0649 or [email protected] and provide case number (00929973). -- Cellular Sales Customer Service
Unexpected upfront fees and unprofessional conduct by a supervisor.
Business reply on Google
Thank you for sharing your experience with us, Bill. If you would like to provide more details, do not hesitate contact our Customer Service team at 877-851-0649 or [email protected] and provide case number (00868080). -- Cellular Sales Customer Service
Staff member aggressively removed a screen protector after a warranty dispute.
Business reply on Google
We certainly strive for a better experience for our customers, Leslie. Reviews like yours allow us to improve our customer experience. Feel free to reach out to our team at 877-851-0649 or [email protected] and provide case number (853583) for reference. --Cellular Sales Customer Service
Company misrepresents billing prices and uses deceptive subcontracted sales practices.
Business reply on Google
Thank you for sharing your experience with us, Chandler. If you need any further assistance, contact our Customer Service Team at 877-851-0649 or [email protected]. Reference case (617672).--Cellular Sales Customer Service
Salesperson failed to assist with phone setup and data transfer.
Business reply on Google
Thank you for taking time to share, Chris. Please feel free to reach out to us with details of your visit at 877-851-0649 or [email protected]. You can reference case number (00466511) when you contact our team. -- Cellular Sales Customer Service
Store staff used deceptive practices regarding phone purchase charges.
Business reply on Google
Thank you for sharing your experience with us, Elizabeth. If you would like to provide more details, do not hesitate contact our Customer Service team at 877-851-0649 or [email protected] and provide case number (352457). --Cellular Sales Customer Service
Monthly bill is higher than the quoted rate
Business reply on Google
Ron, we certainly strive for a better experience for our customers. Please feel free reach out to us with details of your visit at 877-851-0649 or [email protected]. -- Cellular Sales Customer Service
Staff provided false information regarding promotions and pricing
Business reply on Google
John, thanks for taking the time to share your concern. Please feel free to reach out to us with details of your purchase at 877-851-0649 or [email protected]. -- Cellular Sales Customer Service
Authorized dealer refused return and provided poor customer service experience.
misleading billing practices and refusal of legitimate product returns
Unauthorized billing increase and fraudulent review posting by staff
Employee manipulated account upgrades to inflate sales and overcharge elderly customer.
Business reply on Google
Stacy, we certainly strive for a better experience for our customers. Please feel free to reach out to us with details of your visit at 877-851-0649 or [email protected]. -- Cellular Sales Customer Service