Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The company refused to replace a defective mobile phone.
Staff provided poor service and refused a refund for an accessory.
Inaccurate online inventory led to unfulfilled order and poor customer support.
Employee failed to locate order due to incorrect store system settings
Staff were rude and failed to resolve carrier switch issues.
The store manager was unprofessional and rude to the customer.
Sales staff was rude and dishonest with limited store inventory.
Business reply on Google
Hello Lign, we are so disappointed to hear about the way you were treated in our store and never want a guest to feel this way. We will be looking into the inappropriate actions of our employee as well as our inventory. If there is anything we can do to make your situation better please contact us at 844-822-7625 or [email protected]. Thank you for reaching out to let us know about your visit so we can make things right.
unprofessional staff behavior and dismissive customer service
Business reply on Google
We're sorry to hear you had a frustrating time trying to get help, Julian. We want to make sure our customers feel welcome and supported at our store and it sounds like we fell short this time. You can contact us at [email protected] to share more details with us so we can look into this. Thank you.
Store added unauthorized fees and misrepresented services during phone purchase.
excessive wait time due to understaffing at the store
Staff added unauthorized insurance to the customer's bill after repeated refusals.
Business reply on Google
We are sorry to hear about your recent experience. Feel free to reach out to our TCC Customer Care Team at 844-822-7625 or [email protected]. Our business hours are Monday-Saturday 8am-5pm EST. We value your business and look forward to hearing from you!
Store refuses immediate cash refund for canceled order
Business reply on Google
We are sorry to hear about your recent experience. We would love to get more information from you to make sure this never happens again. Feel free to reach out to our TCC Customer Care Team at 844-822-7625 or [email protected]. Our business hours are Monday-Saturday 8am-5pm EST. We value your business and look forward to hearing from you!
Customer experienced rude treatment from store staff.
Business reply on Google
We are sorry about your recent experience. We would like to get more information and work toward making your next visit a better one. Please call our TCC Care team at 844-822-7625. Our business hours are Mon- Sat 8 am - 6 pm. We value your business and look forward to hearing from you!
customer service representative refused to assist with a defective phone
Store employee misled customer about free tablet resulting in unauthorized charges
Staff provided inconsistent service and were unprofessional during a follow-up call.