Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff member was distracted by phone and failed to provide assistance.
Staff member was disrespectful and refused to provide service after long wait.
long wait times due to staff inattentiveness and unprofessional behavior
Staff provided poor installation and unprofessional service regarding a warranty…
Store refused to process a valid return within the policy period.
Trade-in credits were not applied to multiple family accounts
store staff unable to complete phone upgrade transaction after multiple visits
Company failed to honor written agreements regarding unlimited plan billing
Unauthorized phone line added to account causing excessive billing charges
Customer billed for services and equipment never received or authorized.
Staff provided inaccurate information regarding future monthly billing costs.
Staff attempted to force unnecessary hardware purchases and extra fees.
Phone connectivity issues and unhelpful customer service representative
Staff failed to assist with account login and faulty device issues.
The store failed to open at the posted business hours.
store failed to process refund after phone return
Staff ignored the customer and prioritized a new arrival.
Business reply on Google
Hello Johnny, We are sorry that you felt invisible in our Jacksonville location. We take pride in our customer service and want to be help every customer that comes into our stores. If there is anything you still need assistance with or would like to explain more about this situation so that we can better train our employees, please contact our Customer Care Team at 844-822-7625.
Staff requested payment for setup and provided poor customer support.
Store staff was rude and unable to assist with phone settings.
unauthorized dealer charged hidden fees and lacked management availability