Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
failure to port phone number and lack of customer support
Business reply on Google
The Hair Salon Lisa Richard, we certainly strive for a better experience for our customers. Reviews like yours allow us to improve our customer experience, and we would like the opportunity to make it right. Please reach out to us at 877-851-0649 or [email protected]. -- Cellular Sales Customer Service
Verizon failed to pay off old phones causing collections issues
Business reply on Google
Jeremy, this is not the experience we strive for. Our customer service team is ready to help. Please call us at 877-851-0649 or reach out via email at [email protected]. -- Cellular Sales Customer Service
Verizon suspended lines and caused a day-long service outage
Business reply on Google
Andrea, thanks for taking the time to share your concern. Please feel free to reach out to us with details of your purchase at 877-851-0649 or [email protected] and provide case number (1040441) so we can better assist you. -- Cellular Sales Customer Service
inaccurate billing charges and poor call quality
Business reply on Google
Thank you for taking the time to share, James. If you would like to share more with our team, please contact us at 877-851-0649 or [email protected] and provide case number (1004482). --Cellular Sales Customer Service
Staff failed to resolve persistent technical issues with a replacement phone.
Business reply on Google
We appreciate you taking the time to share with us. We use our customer feedback to motivate and encourage our representatives. Thank you for choosing Cellular Sales for your wireless needs! -- Cellular Sales Customer Service 1-877-851-0649
Staff attempted to upsell a new phone instead of honoring warranty repair.
Business reply on Google
Thank you for sharing your experience with us, Beth. If you would like to provide more details, do not hesitate contact our Customer Service team at 877-851-0649 or [email protected] and provide case number (00935348). -- Cellular Sales Customer Service
internet speed is slow and return process is difficult
Business reply on Google
Barbara, we appreciate the time you took to share with us and we are happy to hear Josh was able to help you out. We look forward to assisting you with all your future wireless needs! -- Cellular Sales Customer Service 1-877-851-0649
Staff member was rude and unable to perform a phone reset.
Business reply on Google
Nycole, we strive for an effortless experience for our customers. If you have more information to share, please contact our Customer Service Team at 877-851-0649 or [email protected] and provide case number (885422) for reference. -- Cellular Sales Customer Service
Staff member provided poor service and misdiagnosed a SIM card issue.
Business reply on Google
Philip, we strive for an effortless experience for our customers. If you have more information to share, please contact our Customer Service Team at 877-851-0649 or [email protected] and provide case number (865397) for reference. -- Cellular Sales Customer Service
staff failed to follow the correct order of customer service
Business reply on Google
Thank you for taking time to share, Anji. Please feel free to reach out to us with details of your visit at 877-851-0649 or [email protected]. You can reference case number (00637263) when you contact our team. -- Cellular Sales Customer Service
Store associate was unprofessional and rude to customers.
Business reply on Google
Thank you for taking the time to share, Sylvia. If you would like to share more with our team, please contact us at 877-851-0649 or [email protected] and provide case number (00577648). -- Cellular Sales Customer Service
Staff refused to sell phone without mandatory insurance add-on
Staff provided incorrect information regarding discount eligibility after phone payoff.
Staff refused to assist with screen protector installation and ignored customer.
Business reply on Google
Paul, thanks for sharing. Please reach out to us with details of your visit at 877-851-0649 or [email protected]. -- Cellular Sales Customer Service
Store staff refused to assist with screen protector warranty and installation.
Business reply on Google
Thank you for taking the time to share, Danielle. Please reach out to us with details of your visit at 877-851-0649 or [email protected]. -- Cellular Sales Customer Service
Authorized dealer charged a fee for a SIM card.
Business reply on Google
Thank you for taking the time to share. We’re available at 877-851-0649 or [email protected] if you require further assistance. -- Cellular Sales Customer Service
Staff provided false information regarding promotional pricing for a phone purchase.
Business reply on Google
Angela, we appreciate the time you took to share with us and we are happy to hear you had a positive experience! We look forward to assisting you with all your future wireless needs! -- Cellular Sales Customer Service 1-877-851-0649
Staff refused warranty replacement and blamed customer for phone choice
Business reply on Google
Thank you for taking the time to share, Myrna. Our customer service team is ready to help. Call us at 877-851-0649 or reach out via email at [email protected]. -- Cellular Sales Customer Service
Staff error caused phone activation issues and poor customer service experience.
Business reply on Google
Thank you, Karen, for your post. Our customer service team is available at 877-851-0649 or [email protected]. -- Cellular Sales Customer Service
Staff failed to file rebate paperwork resulting in financial loss.