Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Long wait times at the store resulted in no service.
Staff member was disrespectful and interrupted the customer during a consultation.
Business reply on Google
Hi Justin, we're sorry you didn't have a great experience at our store. We want to make sure that you can count on our team for professional and courteous assistance every time you visit. It's disappointing to learn that we missed the mark. We hope you'll give us another chance to provide better service in the future.
Staff and manager provided poor service and refused to assist customer.
Business reply on Google
Hi William, we're sorry to hear we did not provide the high level of service and care you should always expect. We strive to make every customer experience a positive one and we apologize that we did not hit the mark here. We value every member of the Verizon family, and hope you will give us another chance to win back your trust and confidence in the future.
Staff member was rude and lacked knowledge about product services.
Business reply on Google
Hi Robert, we're sorry to hear we did not provide the high level of service and care you should always expect. We strive to make every customer experience a positive one and we apologize that we did not hit the mark here. We highly appreciate your feedback, and hope you'll give us a chance to turn things around on your next visit.
Difficulty porting out phone number due to poor staff coordination.
Business reply on Google
This is not the impression we want to leave, Damon. Customer service is our priority and you should always be able to depend on us. This is especially concerning to us, and we will be escalating your review so the appropriate team can look into this. Please fill out this issue resolution contact form, https://app.smartsheet.com/b/form/042b04a6b6c0486f8f0192ec4da2ffbe and reference Review ID #1571995350. We hope we can regain your confidence.
Staff member was rude when asked about lower cost phone cases.
Business reply on Google
Hello Ernesto, we're sorry you did not have a good experience with us. Our team should always be ready to help you with courtesy, respect, and professionalism. It's disappointing to learn that we have not been living up to our high standards for customer service.. We are always improving and hope you'll give us another chance in the future.
Customer charged for promotional phone and experienced unexplained monthly rate increases.
Business reply on Google
Hello Rock, we always want to make sure that we're listening to our customers and keeping your best interests in mind. We want to make sure we are completely transparent with you so that we can avoid any unexpected charges, and our team should always be ready to explain and resolve any misunderstandings. We are escalating your feedback for further review. Thank you for taking the time to reach out to us about this.
Customer charged for a phone promised to be free
Business reply on Google
Hi Hande, we are certainly concerned to hear about this. This does not represent our standards at Verizon. We will escalate your review and look into this right away. We will escalate this review and look into this. Please fill out this issue resolution contact form, https://app.smartsheet.com/b/form/042b04a6b6c0486f8f0192ec4da2ffbe and reference Review ID #1534556888. Thank you for bringing this to our attention.
lack of check-in system and insufficient staffing causing long wait times
Business reply on Google
Sorry for the inconvenience, Kellie. Our goal is for your store experience to be quick, easy, and enjoyable. We're disappointed we didn't hit the mark this time. We value every member of the Verizon family and hope you give us another chance to serve you better in the future.
staff refused to assist with a previously promised phone exchange
Business reply on Google
We're sorry to hear about the difficulties you had when trying to trade-in your phone, Todd. We want to make sure that our customers are supported at our store, and our goal is to be a reliable resource for your devices. Your feedback has been escalated for further review. We value the years that you have been a member of the Verizon family, and hope you will give us another chance to win back your trust and confidence in the future.
promised promotional credits were not applied to the account
Business reply on Google
Hello Sarah, we're sorry to hear about the issue with your credit. Customer service is a priority for us, and we always want to be a reliable resource for you. We appreciate the years that you've been with us, and we will escalate this review and look into this. Please fill out this issue resolution contact form, https://app.smartsheet.com/b/form/d3de7a7e786e4bfea34da3674d37f45a and reference Review ID #1333514154 so we can get in touch with you.
Store contact information is unavailable to potential customers
Business reply on Google
Thanks for sharing your review, Ella. We understand how frustrating it was to reach someone. We want to make sure our team is easily accessible on the phone and in our store. We will be escalating your review so the appropriate team can look into this. We are always looking to improve and hope we can help you out next time.
Long wait times and unfair service prioritization by staff
Business reply on Google
Hello Maurice, we're sorry you did not have a good experience with our team. All of our customers deserve the same level of urgency and professionalism. We appreciate your feedback and hope you'll give us another chance for excellent service in the future.
Staff provided poor service and refused to assist with device selection.
Business reply on Google
Hi Simply Honest Mobile, we're sorry you didn't have a great experience with our team. We want to make sure our team is always willing and able to assist you with your wireless needs, and it's disappointing to learn how we're doing. We hope we can provide you with better support in the future.
Excessive wait times and loss of existing mobile hotspot service.
Business reply on Google
Hi C, we apologize for the inconvenience. We want to make sure we make this process as easy as possible for you, so we're disappointed you didn't have a good experience. We understand where we need to improve and hope you'll give us another chance to provide a better experience on your next visit.
Unauthorized fees and aggressive upselling tactics by staff.
Business reply on Google
We're disappointed to hear about this, Alonso. Trust and integrity are essential to us at Verizon, and we want to provide you with only the best products and services so you are getting the most for your dollar. This is especially concerning to us, and we will be escalating your review so the appropriate team can look into this. Please reach out to us at [email protected] and reference Google #1125629353 with the best number to reach you so we can get in touch with you. We hope you'll give us another chance to win back your trust.
Staff prioritized internal policy disputes over addressing customer needs.
Business reply on Google
This is not the kind of behavior you should ever expect from Verizon, Scott. Our team should always be ready to help you with courtesy, respect, and professionalism. It's disappointing to learn that we have let you down. We hope you'll give us another chance to provide a better experience in the future.
staff appeared indifferent to customer during a purchase attempt
Business reply on Google
Hi Brent, we understand how overwhelming it is to find a new phone and we should always be ready to help you out. We're disappointed to hear about your experience. We appreciate your review as we continue to improve our service. We hope we can provide the guidance you need in the future to make the right purchase.