Veteran's Best Movers
🔧 Home Services · San Antonio
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Manager cancelled moving booking without notice after schedule change
Poor packing and loading caused significant damage to personal belongings.
Business reply on Google
We take accountability seriously, which is exactly why several important facts missing from this review need to be clarified. This move was not booked directly with Veteran’s Best Movers. We were contracted and paid by a third-party organization to perform only the packing and loading portion of the move. Transportation and unloading were performed outside of our custody and control. Before the move occurred, we communicated with the third-party organization regarding what would be necessary to safely complete the job. We have dated email records recommending an additional U-Haul and additional moving blankets to properly protect certain items. Brenda also indicated that she had a second truck reserved for move day, but that truck was ultimately not utilized. We also requested photographs in advance to evaluate the scope of the move. Those photographs did not show everything ultimately present in the home. Despite that incomplete representation, we had already recommended additional truck capacity and protective materials before arriving. When our crew encountered the complete scope, the capacity concern remained. The customer elected to proceed with the available truck. Our crew l
Multiple boxes were lost during the moving process
The business owner was rude and unprofessional during the initial call.
The owner changed the pricing and job details after the quote.
undisclosed travel fees and property damage occurred during the move
Final moving costs were double the original quoted price
movers damaged property and failed to provide promised compensation
Movers arrived late, left trash, and failed to complete the job.
overcharged for labor and fees despite incomplete work and property damage
Movers damaged property, failed to load items, and blocked exit paths.
movers worked slowly and charged double the original quote
movers caused damage to household items and flooring during the move
Missing property and poor service during a move without a truck.
Business reply on Google
Thank you for sharing your concerns. We deeply regret the inconvenience you experienced during your move. Rest assured, we're investigating the matter thoroughly and will take appropriate steps to address it. Your feedback is invaluable to us as we strive to improve our services.