Vibe Fitness BQE

Business reply on Google

The response wasn't defensive, it was simply addressing each point you made. once again reach out the email listed in the original response and we will give you a call. Dee, thank you for laying this out, and I'd rather address it directly than send you back to a comment box, but you didn’t put your contact info. The $75 membership is a value for what is offered. The spa you mentioned was an idea that would have been a $100 add-on, you got the sauna for free, the membership was moving to $75 with or without it. On the schedule, we adjusted the group fitness lineup based on attendance and staffing changes, and I understand losing classes you loved stings, but we offer 40 more classes to choose from. Our managers are on shift all day, every day, there's no scenario where you'd be sent to a comment box instead of speaking with one of them. Your name also doesn't match anyone in our member database, or we'd have reached out already. Please email us at [email protected], you'll get a real conversation, not a comment card, and we'll address every one of your concerns.

Business reply on Google

For clarity, we do offer a click-to-cancel option via email that’s publicly listed on our membership pages https://bqe.vibefitness.com/memberships/plans, and members can cancel either in person or via email with a valid ID to verify their account. We aim to make this process as accessible as possible. As with most subscription-based services, memberships remain active until a cancellation request is completed to protocol, as it will be with any gym you join. That said, we always want members to feel informed and supported, that is why we offer multiple cancellation options to our members. We wish you the best with your gym search.

Business reply on Google

Thank you for being part of our community over the years. We’re glad you’ve noticed the improvements we’ve made to the space and equipment. Regarding cancellations, our policy is clear and consistent: members may cancel online or at the front desk with a 15-day notice and valid ID, with accounts in good standing. This policy is industry standard and outlined in our contract to avoid any confusion. We’re sorry to hear about your experience with trainer availability and appreciate your patience. Your feedback helps us continue improving our member services. We wish you the very best moving forward and appreciate the time you’ve spent with Vibe Fitness.

Business reply on Google

Oops —our autoresponder was stuck in “nice mode.” Here's how we actually feel: Your membership expired, and you haven’t been here since May… Its July and you’re still lurking on our page... Miss us that much? 👀 We’re flattered (kinda), but let’s be real — this level of creeping might not be illegal, but it’s definitely a little… intense.

Business reply on Google

Hi John, We completely understand your frustration. Being fully transparent, the staff member involved was immediately terminated once we discovered he had been accepting payments through apps like Zelle, for his personal benefit. We want to be clear: paying an individual directly rather than through a business account for a friends and family discount and not receiving a contract is a red flag, and unfortunately, this was a case of the former manager’s personal misconduct that betrayed the trust of both our members and our business. As a community-focused gym, we as a business are taking the loss and truly are the ones who got scammed. Our focus now is on supporting our members, including those who paid full price. To make things right, we're crediting any verifiable payments made directly to the former staff member and only asking for the difference between those payments and the official membership rate. This isn’t about blame, it’s about fairness and keeping our community strong. We’ve worked hard to build a welcoming, trustworthy environment and don’t want the actions of one individual to define the reputation of our entire team. We’re committed to moving forward with integrit

Business reply on Google

Hi Ryan, We completely understand your frustration. Being fully transparent, the staff member involved was immediately terminated once we discovered he had been accepting payments through apps like Zelle, for his personal benefit. We want to be clear: paying an individual directly rather than through a business account for a friends and family discount and not receiving a contract is a red flag, and unfortunately, this was a case of the former manager’s personal misconduct that betrayed the trust of both our members and our business. As a community-focused gym, we as a business are taking the loss and truly are the ones who got scammed. Our focus now is on supporting our members, including those who paid full price. To make things right, we're crediting any verifiable payments made directly to the former staff member and only asking for the difference between those payments and the official membership rate. This isn’t about blame, it’s about fairness and keeping our community strong. We’ve worked hard to build a welcoming, trustworthy environment and don’t want the actions of one individual to define the reputation of our entire team. We’re committed to moving forward with integrit

Business reply on Google

We’re so sorry to hear this happened to you! That former staff member is no longer with us, and we’ve been working to make things right for anyone affected. Please reach out to us directly at [email protected] or 718-726-4343, I'd love to review your case and assist with making it right!

Business reply on Google

Lhakpa Ignore the politically correct response below from our “nice” customer service team. I’m going to tell you what everyone else is thinking. The only ZERO in this conversation is you! You’re such a ZERO that even your credit card bounces (since March of 2024) Paying the contract that you forgot to cancel isn’t overcharging, that is life. Don’t get too down on yourself, God doesn’t give everyone common sense. Since you are a crybaby that doesn’t take responsibility for your own inaction, we will not waive any of the fees, you pay the full amount due, or we will complete the collection process. Congratulations, no longer will you be a ZERO, you will be a NEGATIVE like your credit score. As outlined in our membership contract and cancellation policy, members must notify us of their intent to cancel in order for auto-debited memberships to stop being charged. Upon review of your account, there is no record of cancellation, and your payments have been unsuccessful since March 2024. This unpaid balance is what is currently due. If you have questions or would like to bring your account into good standing, please contact our manager at (718) 726-4343 or [email protected]. As for you

Business reply on Google

At Vibe BQE, we have high standards for both our facility and our team. We do not condone personal attacks or slander toward our staff, all of whom work hard to support our members and maintain a safe, respectful environment. Decisions like temporarily closing the court are never made lightly and are always in the interest of the overall member experience and safety. We understand these moments can be frustrating, and we always encourage members to reach out directly to our general manager El with concerns so we can address them constructively, 718-726-4343.

Business reply on Google

We find it disappointing that concerns were not brought to our attention earlier when we could have addressed them. Instead, waiting until the last day of membership to leave a negative review does not give us the opportunity to make things right. We always encourage open communication and would have been happy to assist at any time during your membership. Thank you for taking the time to share your experience. We’re sorry to hear that you’ve encountered issues with parking and court availability during your visits. We understand how frustrating it can be when the amenities you were hoping to use are in high demand. Regarding the basketball court, we offer daily availability for members around rentals, and members can also check the court’s availability ahead of their arrival on our website to plan their visits more easily. We strive to accommodate all members and provide a space for everyone to enjoy. Please contact our general manager at [email protected] or 718-726-4343 so we can address your concerns and provide you with a better experience.

Business reply on Google

Hi Anas, Please contact our general manager El at [email protected] or 718-726-4343, he'd love to address your concerns

Business reply on Google

Hi James, It seems you attempted to visit during peak hours. Our parking lots are reserved for members, there is street parking along the front and back of our block for visitors. Parking availability for non-members does not reflect poorly on our facility. We wish you the best of luck in your gym search.

Business reply on Google

Hi Julian, Our manager kindly requested that you not eat takeout in our onsite restaurant. While we do value our members experience, and have been proven to not only take feedback and make improvements during our renovation stages but provide an excellent customer service experience to many members, we are running a business and have standard business practices for our health club and onsite restaurant. We wish you the best.

Business reply on Google

Jonathan, You have several membership options when enrolling, including an option to pay for the year up front. The auto-debited monthly membership plans, auto-debit your monthly dues at the first of each month, the monthly amount is the same amount agreed to in your contract at the time of enrollment. The annual maintenance fee is due three months after signing, and every year at renewal unless cancelled. This standard membership billing is uniform throughout our industry, and we have thousands of satisfied members and hundreds of reviewers that have complied with our membership and cancellation policies without any issues. All costs are disclosed up front during the enrollment process. Our cancellations are done in person in which you are asked to sign a cancellation form, or via email if you have moved out of the area, however all accounts must be current prior to cancellation. Please contact us with your full name so we can look into your balance and cancellation. 718-726-4343 [email protected]

Business reply on Google

Weird, having your car broken into twice and we don't even have a record of one visit to our facility. Damn you must have the worst luck ever. Even though you wrote us a bad (fake) review, we implore you…pleaseeee stay inside during lighting storms!!!!!! If you actually visited, you would know there are actually 2 lots that aren't shared with anyone. Understandable, maybe you missed the 10 automobile size banners posted all around the parking lots (when you actually didn’t visit those 2 times that your car was broken into). Addressing all the above is easy, because you’re are wrong!! What I cannot and will not address are your overt racially derogatory references to both Middle Eastern and Italian heritages, for that I will let God not Google judge you!

Business reply on Google

Hi Mike, Our cancellation policy is clearly outlined on your contract and on our website. Cancellations are done in person, in which you are required to sign the cancellation form or email your identification for verification (a standard security measure at any establishment) prior to your membership being cancelled. According to our staff, and your review, you were told this numerous times and did not follow the appropriate steps for cancellation. There is also no "exit fee" as you stated above. There is an annual maintenance fee which is standard in our industry and is a practice at many gyms. Our gym is continuously improving and expanding, and our annual maintenance fee is a low price compared to most gyms. If you have not paid your annual fee at the time of cancellation, it is due as per our cancellation policy which again is outlined in your contract. Additionally, our gym is literally the best gym in Queens, voted by thousands of members who read their contracts and did not have an issue following our standard cancellation procedures if needed. We wish you the best.

Business reply on Google

If your evaluation of our club is overpriced, we’d hate to think how value yourself! Having standards for where you train your body is important and reflective of the standards you have for yourself. For $40 a month the membership includes 35,000 square foot state-of-the-art facility, basketball court, unlimited access to full schedule of Boxing, HITT, Spin, Yoga, Zumba, and Martial Art classes, just to name a few. You aren’t welcome here anymore, so I wish you luck finding something comparable. 14.99 for a day pass to our facility is a great value to anyone who’s serious about fitness, since they have the knowledge about the value of the state-of-the-art equipment throughout our massive three-floor facility. Additionally, the cost of a singular 30–60-minute fitness classes at other gyms is triple the rate of our guess pass which grants access for hours of gym time and can be applied toward your membership if you choose to sign up after. We welcome visitors and provide free tours for all, and are more than confident in our membership value which is why we don’t offer free trials. Go troll another establishment for a discount, maybe they will feel bad for you, we don’t pander to the

Business reply on Google

We want to start off by correcting your math calculations in regards to our annual membership plan. The upfront cost on this membership option that you are referring to ($200), covers 5 months of the annual plan and then you are only billed for the next 7 months @$39.99 (5+7=12 that’s 1 year if you are keeping track) totaling $479.93 in membership fees for the year. If the math on this one didn’t work for you we have several other plans that may be easier to calculate. The real insult here isn’t the poor math skills – it’s that you would even compare a BQE to anything else you mentioned, prompting me to seriously question the very validity of this review. However, for the public's sake, it should be known that Membership to our facility includes access to a 35,000 square foot state-of-the-art facility, personal trainers, a basketball court, a health food restaurant, unlimited access to full schedule of Boxing, HITT, Spin, Yoga, Zumba, and Martial Art classes, and Parking, just to name a few. In sum, you get triple the facility, triple the services, triple the amenity’s and parking which is a great value for anyone that knows how calculate the math!!!!