Vicino
🍽️ Restaurants · Indianapolis
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The roasted potatoes were burnt and the salad was stale.
unfriendly staff and unwelcoming atmosphere at the restaurant
The restaurant refused to adjust the price for removed dish ingredients.
The pasta dishes lacked flavor and had an unpleasant odor.
Missing steak item and low quality food in delivery order.
The spaghetti was bland, soggy, and overcooked.
Poor service and inconsistent food quality throughout the meal.
Staff appeared intoxicated and provided an incorrect bill
The food was flavorless and the pasta was overcooked.
customer experienced food poisoning after eating chicken parm
The spaghetti noodles were overcooked and inedible.
Online ordering system was unavailable during posted business hours.
Restaurant charged for inedible food and manager was dismissive.
The seafood pasta and lamb dishes were of poor quality.
poor table placement and lack of anniversary recognition by the hostess
customer waited thirty minutes without being served by staff
The food quality is consistently poor and lacks flavor.
The spaghetti dish was too spicy to be eaten.
Poor food quality and preparation caused customer illness.
Long wait time for service despite low restaurant occupancy.
Business reply on Google
Hello Ms. Rushinsky, My name is Chris and I own Vicino. It's taken me two days to respond since reading your review, frankly because of how mad and embarrassed I am. I initially planned to have our General Manager respond, but decided I needed to reach out personally. There is just no excuse for this. I watched our surveillance video and got to see you sit there for twenty minutes while not one person acknowledged you at all. It doesn't matter how long we've been open, it doesn't matter how busy or how slow we were, and it doesn't matter what time of day it was. That is just absolutely ridiculous and I can only apologize. We have systems in place to ensure prompt service at all times, and I still haven't figured out how this happened. I can only assure you that I will, so it never happens again. I completely understand if you never want to visit Vicino again, but I really hope that you'll give us another chance to show you that we are better than this. If that is at all possible, please contact me at [email protected]. I would love to get the three of you back in for a complimentary dinner. It's the least we could do. Regards, Chris Burton