Villa Dubois Guest House
🏨 Hotels & Travel · Chicago
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
property demands external payment for security deposit and refuses cancellation
The business failed to refund the security deposit within the timeframe.
Misleading listing, lack of security, and unauthorized deposit request.
Business requested insecure cash payment method for security deposit
Host requested off-platform payments and personal identification to secure booking
Property refused listed payment method and denied entry to guest
unreturned deposit and vehicle theft with no assistance from management
Property was inaccessible and located in an unsafe neighborhood
Management demands unauthorized off-platform deposits to provide access codes.
The business has failed to return a security deposit as promised.
Business failed to return deposit and ghosted the customer
Business failed to refund deposit after booking cancellation
business failed to return the required security deposit after checkout
The bedroom had a strong unpleasant smell and unprofessional host.
Unexpected large security deposit required after booking non-refundable room
Uncomfortable mattress caused severe back injury and poor room cleanliness.
Guest denied entry and denied refund after booking cancellation.
Business reply on Google
We are truly sorry to hear that you feel this way. Your experience does not reflect the overall quality of the guesthouse and its services. We would also like to inform everyone that since this particular stay, we have revamped the services of the guesthouse, which is now under different management. We have updated our communication processes for all incoming, active, and future guests. Communication is now primarily conducted via phone calls, with constant updates and reminders from our newly implemented reservation management software. Rest assured that all means of communication will now be promptly addressed by us. All our websites have also been updated, and details regarding amenities, prices, and cancellation policies are clearly stated on all major platforms we are listed on. We are grateful for all the feedback we have received and have taken the necessary actions to improve the quality of our service. Thank you!
Host failed to provide entry code and wrongfully canceled reservation without refund.
Business reply on Google
We are truly sorry to hear that you feel this way. Your experience does not reflect the overall quality of the guesthouse and its services. We would also like to inform everyone that since this particular stay, we have revamped the services of the guesthouse, which is now under different management. We have updated our communication processes for all incoming, active, and future guests. Communication is now primarily conducted via phone calls, with constant updates and reminders from our newly implemented reservation management software. Rest assured that all means of communication will now be promptly addressed by us. All our websites have also been updated, and details regarding amenities, prices, and cancellation policies are clearly stated on all major platforms we are listed on. We are grateful for all the feedback we have received and have taken the necessary actions to improve the quality of our service. Thank you!
Unsafe environment due to unauthorized guests and unresponsive owner
Business reply on Google
We are truly sorry to hear that you feel this way. Your experience does not reflect the overall quality of the guesthouse and its services. We would also like to inform everyone that since this particular stay, we have revamped the services of the guesthouse, which is now under different management. We have updated our communication processes for all incoming, active, and future guests. Communication is now primarily conducted via phone calls, with constant updates and reminders from our newly implemented reservation management software. Rest assured that all means of communication will now be promptly addressed by us. All our websites have also been updated, and details regarding amenities, prices, and cancellation policies are clearly stated on all major platforms we are listed on. We are grateful for all the feedback we have received and have taken the necessary actions to improve the quality of our service. Thank you!
denied refund for false advertisement and charged additional cancellation fees
Business reply on Google
We are truly sorry to hear that you feel this way. Your experience does not reflect the overall quality of the guesthouse and its services. We would also like to inform everyone that since this particular stay, we have revamped the services of the guesthouse, which is now under different management. We have updated our communication processes for all incoming, active, and future guests. Communication is now primarily conducted via phone calls, with constant updates and reminders from our newly implemented reservation management software. Rest assured that all means of communication will now be promptly addressed by us. All our websites have also been updated, and details regarding amenities, prices, and cancellation policies are clearly stated on all major platforms we are listed on. We are grateful for all the feedback we have received and have taken the necessary actions to improve the quality of our service. Thank you!