Villa Sport Athletic Club
🏋️ Fitness & Gyms · San Jose
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff failed to intervene during verbal harassment in the locker room.
Business reply on Google
Thank you for taking the time to share your experience. We're very sorry to hear that your visit left you feeling uncomfortable and unwelcome. Regardless of the circumstances, every member should feel respected and supported while using our club. Your feedback has been shared with our leadership team so we can review what occurred and address it appropriately. We appreciate you bringing this to our attention and wish you the very best.
Inconsistent staff communication and inefficient registration processes caused family…
Business reply on Google
Thank you for taking the time to share your feedback here as well. We appreciate the opportunity to address your concerns and have provided a more detailed response through your other review.
Excessive membership fees, billing errors, and poor staff attitude.
Business reply on Google
Thank you for your feedback. We're sorry to hear about your experience and understand your frustration regarding pricing, billing concerns, and interactions with our team. We strive to provide excellent service and would appreciate the opportunity to learn more and address your concerns directly. Please feel free to reach out to club management at your convenience.
Personal property was stolen from the gym locker area.
Business reply on Google
We’re very sorry to hear this happened during your visit. While we always encourage members to store personal belongings securely in lockers, we understand how frustrating this experience must have been. Please feel free to check with our front desk or give us a call with a description of the Crocs, and we’d be happy to see if anything matching that description was turned in to our lost and found. Thank you for being a dedicated member with us.
difficult membership account management and poor facility cleanliness
Business reply on Google
Thank you for bringing this to our attention, and I’m sorry to hear about your experience. Adding a family member should be simple, and we clearly missed the mark here. We also appreciate you calling out the cleanliness issue. That’s not the standard we expect, and we’ve shared this directly with our team to address right away. Your feedback helps us improve. Thank you for being a member of our Villa Sport community.
Deceptive membership agreement practices used during facility tours
Staff failed to provide a guided tour and were unhelpful.
Unprofessional trainer and gym equipment occupied by influencers.
Business reply on Google
Thank you for taking the time to share this. I am genuinely sorry that your experience left you feeling unheard and uncomfortable. That is the opposite of the environment we work hard to create and I take your feedback seriously. Your comments about the training session concern me, especially that you felt judged rather than supported. Every member deserves to feel respected, understood and encouraged. I want to look into this personally. The same goes for the challenges you described in the fitness area. It should feel welcoming to everyone, not crowded or dominated by behavior that makes others feel pushed out. I would really appreciate the chance to speak with you directly so I can understand more and make this right. If you are open to it, please reach out to me at your convenience. I want to be sure your concerns are addressed and that no one else shares the experience you described. I can be reached at [email protected] and let me know when is a good time to talk. Thank you again for bringing this to my attention. John Oei-General Manager
business failed to process membership cancellation and continued charging fees
The pool was consistently dirty and staff were rude during calls.
Business refused refund for unused swimming classes due to policy transparency issues
Business reply on Google
Good afternoon. I'm very sorry to hear of the issue you describe and I want to make this right including help you during this time of need. If you would contact me directly so that I know the exact need as I feel we can easily correct this and make this change easy. I can be reached at "[email protected]" and I look forward to assisting. John Oei
unauthorized additional fees charged and unprofessional front desk staff behavior
Poor facility maintenance, overcrowding, and unresponsive member service.
Poor customer service and lack of respect for members.
Presence of ants in the spa area and slow staff response
Poor spa etiquette, unsanitary conditions, and lack of facility management enforcement.
Business reply on Google
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating and disappointing it must be, especially in a space meant for relaxation. Your concerns about spa etiquette, cleanliness, and the overall atmosphere are valid and have been shared with our management team for review. We truly value your membership and will continue working toward a better experience for all members.
Staff failed to manage family locker room access and were dismissive.
Business reply on Google
Hello Ceci, thank you for sharing your experience. We’re sorry to hear about the challenges with the family locker room. Your feedback is valuable, and we’ll share it with our team to improve monitoring and ensure the space is available for families who need it. Thank you for bringing this to our attention.
The facility is extremely unsanitary with dirty pools and locker rooms.
Business reply on Google
Hello C S, Thank you for bringing this to our attention. We're truly sorry to hear about your experience and the cleanliness issues you encountered. This is not the standard we strive for, and your feedback will be shared with the team immediately. If you’d like to discuss this further or provide more details, please reach out to our General Manager at [email protected]. We take your concerns seriously and are committed to addressing these issues.
Indoor lap pool is unheated and staff are disrespectful to members.
Staff provided misleading promises and exhibited unprofessional behavior toward members.