Vim + Vigor Fitness
🏋️ Fitness & Gyms · San Jose
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff lied about cancellation and continued unauthorized charges for personal training.
Staff member was rude and made discriminatory comments during a phone call.
gym continues charging fees after membership cancellation
Gym has poor cleanliness, empty wipe stations, and unhelpful staff.
repetitive guest registration process for returning visitors
Difficulty obtaining cancellation invoice and final billing documentation
business continued charging bank account after membership cancellation
Gym refused to refund annual fee after membership cancellation request
Unauthorized annual fee charged after one-time payment agreement
Poor facility maintenance and lack of cleanliness in locker rooms
Business reply on Google
Hi Madeline, thank you for being a long time member! We are glad you enjoy the gym and our classes!
Fitness classes expired while customer was out of the country
Staff member made unprofessional comments during a membership cancellation request.
unexpected billing charges and lack of payment notification
Business reply on Google
Hi Michael, thank you for sharing your experience. We truly understand how frustrating it must have been to be turned away after consistently coming in, and we’re sorry for the confusion and inconvenience caused. Our goal is to make the billing process as smooth as possible, and we’re happy to help get this resolved for you. If there was a miscommunication or issue with your automatic payment, we’d love the opportunity to look into it and make things right. We can help with updating any information to ensure automatic payments continue to take place. That said, we do require all members to be current on their accounts in order to continue using the gym, we believe it’s only fair to all members to help maintain the space and services we offer. Please reach out to me directly so I can assist with this, I did try placing a call but was unsuccessful, you can email me at [email protected].
Gym sent debt collector after membership was cancelled in person
Gym staff frequently fails to open the facility at scheduled times.
Business continued charging credit card after membership cancellation
hidden annual fees and difficulty canceling membership
Business reply on Google
Hi Kev, we're really sorry to hear about your experience. Transparency is important to us and we aim to make all our fees clear from the outset. I would like to look into this further for you and clear up any confusion as our memberships only have 1 yearly annual fee. Can you please reach out directly to me- [email protected]
broken gym equipment and inadequate water cooling facilities
Business reply on Google
Hi Chris, thank you for the feedback. I will be sure to check the temperature of the water as well as carabiners on machines, I can see how this can be frustrating, we will do better!
Staff denied a free trial and interrupted a workout mid-set.
Gym equipment is occupied by teenagers and membership cancellation is difficult.