Vine Street Storage
🧰 Other Services · Seattle
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
hidden insurance fees and poor digital contract interface
Business reply on Google
Hi Clark, thank you for taking the time to leave us feedback about your experience at Vine Street Storage. Your feedback is valuable to us and we'd like to better understand how you feel we could improve. Please feel free to reach out to discuss further at (206) 443-3500.
Front desk staff exhibits unprofessional and rude behavior toward customers.
Business reply on Google
Hi turtlekid09, we're very sorry to hear that this has been your experience and will address with our team. Thank you for bringing this to our attention, we appreciate your business.
customer was double charged for services booked online
Business reply on Google
Hi Jeff, there seems to be some confusion over this matter as we do not rent storage units or sell boxes through U-Haul. If this did occur please contact U-Haul for clarification on what you had been charged for.
Unexpected rent increases and billing errors with automatic payments.
Business reply on Google
We apologize for any inconvenience you may have experienced. Our pricing and insurance premiums are subject to change, and we strive to communicate these adjustments in a timely manner. Most importantly, we want you to know that we do value your business and hope you will give us a chance to discuss this in person or by phone to see how we can continue to earn your business.
Unauthorized rent increase and inability to contact management regarding billing errors.
Business reply on Google
We apologize for the negative experience you've had with Vine Street Storage. We understand your frustration and would like to address your concerns. Please contact us at (206) 443-3500 so we can resolve this issue promptly. Thank you.
Vehicles blocking access to storage units prevent customer entry.