Violet Crown Austin
🎬 Entertainment · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Technical ticket issues and poor theater layout caused missed movie time.
Business reply on Google
Hi Sarah Thank you so much for taking time out to provide us with feedback on your recent visit. We are disappointed to hear about the ticketing issues, long wait, missed movie, and cramped seating. Please reach out to us at [email protected], as we would love an opportunity to make this right.
Staff were rude and the bar closed early without prior notice.
Business reply on Google
Hi Alessio We apologize for the rude service and closed bar during your show. This falls short of our standards. Please contact us at [email protected] to discuss further. Thank you
Bartender was rude and unhelpful regarding service and payment methods.
Business reply on Google
Hi Noel Thank you so much for taking time out to provide us with feedback on your recent visit to Violet Crown Austin. Please accept our apologies for the rude bartender experience during your SXSW screening. To better address issue please contact us at [email protected]. Any additional details would be greatly appreciated.
Employee displayed poor customer service and a negative attitude.
Business reply on Google
Hi Gary Thank you so much for taking time out to provide feedback on my recent visit to Violet Crown Austin. It is very disconcerting to hear that you received anything less than stellar service. We are truly sorry for any inconvenience this may have caused. Your feedback about our employee's attitude is invaluable to us. Please contact us at (737) 688-0022 or please email us at [email protected]
Staff made rude comments and expressed desire for customers to leave.
Business reply on Google
Hi Rowan Thank you so much for taking time out to provide feedback on your most recent experience at Violet Crown Austin. We value your input and sincerely apologize for the unwelcoming experience with our staff. Behavior such as this is unacceptable and definitely not in line with the type of service we pride ourselves on. We would very much like the opportunity to discuss your experience further. Please contact us at (737) 688-0022 (please ask for Traci) . Thank you
Facility is dirty and staff refused to honor gift card value.
Business reply on Google
Hi Sam Thank you so much for taking time out to provide feedback on your last visit. We are so sorry to hear of the issues that led to your less than positive experience. Please contact us at (737) 688-0022 , as we would love the opportunity to try to make this right. Thank you
Excessive wait times, discriminatory pricing, and poor patient care.
Staff members prioritized personal conversations over assisting customers.
Business reply on Google
Hi Kristin, Thank you for taking the time to share your experience. We're truly sorry to hear that the service you received did not meet our standards. Providing friendly, attentive, and professional service is a core part of what we strive for, and it’s clear we fell short during your visit. Please know that your feedback has been shared with our team, and we’re actively addressing it to ensure it doesn’t happen again. If you’re open to it, we’d appreciate the opportunity to speak with you directly and make things right. You can reach us at [email protected]. We hope you’ll consider giving us another chance to provide you with the level of service you deserve. Sincerely, Traci Helton General Manager
Parking attendant was rude and refused to allow customer to exit.
Manager failed to address a violent patron attacking another customer
Credit card information was stolen after a transaction at the theater.
Business reply on Google
Hello Brenda, Would it be possible for you to reach out to us directly via email so we can investigate this further on our end? The security of our customer's credit card information is a top priority for us and we strive to ensure that this is protected at all points of service. If possible, we would appreciate any additional information that you can provide so that we can look into this further. Please email our COO, Melody Smith, directly at [email protected] so that we can get in touch directly.
Distracting environment, poor climate control, low audio, and high ticket prices.
Bartender provided poor service and improperly poured beer.
Staff failed to enforce accessible seating policies for a disabled patron.
parking validation system failed to provide promised free parking
Business reply on Google
Hi Jo, We do indeed offer four hours of parking for our film-going customers via an agreement with the AMLI garage. I'm very sorry the machine gave you trouble; that's a lousy way to end a great night out. We will absolutely arrange for AMLI to refund the fee you paid. Please contact me directly so I can get a copy of your receipt, and I'll take it from there. Very best, Abigail King General Manager, Violet Crown Austin [email protected],
Inflexible refund policy requires manual redemption of rain check tickets.
Business reply on Google
Mr. Lyons, We apologize for the misinformation you were provided regarding our rain check option for missed movies. Our rain checks can certainly be used online and we definitely have the ability to email (or mail) these to our guests so that they can be used at their convenience. I will be following up with all staff to ensure that this is understood so that others are not given the same misinformation. Additionally, I would be happy to get your rain checks to you via email or mail, whichever you prefer. Please feel free to get in touch with me directly at [email protected] and I will see that these are sent immediately. Again, we apologize for the misinformation provided and we certainly hope you will allow us another opportunity to earn back your trust. Sincerely, Melody Smith Director of Operations
Frequent foot traffic and narrow seating caused movie viewing distractions.
server ignored customer and facility amenities were poor
Poor theater layout and inconvenient seat tray design hinder movement.