Violet Crown Dallas

Business reply on Google

Hannah, thanks for sharing this with us. Planning your evening around the “dinner, drinks, and a movie” experience, then arriving to find no café food available, a warm building, and both the elevator and escalator out, would be really disappointing. The website should reflect what this location can currently offer, especially while our ovens are down, and we should have communicated those limits before you arrived. I’m reviewing the website language, posted guest information, accessibility equipment updates, and auditorium comfort with our team so expectations are clearer and the visit feels more cared for. We’d appreciate the chance to give you the relaxed movie experience you were hoping for. If you’re open to it, please email me at [email protected] so we can make this right.

Business reply on Google

Bobby, thanks for being honest with us. It's especially disappointing to hear this from someone who has supported the theater since reopening, and I understand why a hot lobby, hot auditorium, bad odor, closed kitchen, and broken seats would feel like a real decline. Downtown power issues recently impacted our A/C, but we still should have communicated that better and made the visit feel more cared for. I'm reviewing auditorium comfort, seat repairs, cleanliness, and kitchen availability with our team so guests aren't left guessing when something is out of service. We'd really appreciate the chance to earn back the trust you've had in us. If you're open to it, please email us at [email protected] so we can make this right.

Business reply on Google

Thanks for sharing this with us. Walking into seats covered in trash right before the show and being treated rudely is really upsetting. We should have had that auditorium checked and reset well before guests arrived, and you shouldn’t have been left waiting after being told someone would return. I’m addressing this with our leadership team and reinforcing pre-show seat checks, faster response when something is missed, and clearer service expectations. We want you to feel welcomed and comfortable here, and I’d appreciate the chance to earn back your trust. If you’re open to it, please include the day, showtime window, and auditorium number when you email us. If you’re open to it, please email us at [email protected] so we can make this right.

Business reply on Google

Kelsey, thanks for sharing this. Finding out the movie had already started 30 minutes earlier than expected, then having our team take too long to correct the showtime issue, would be incredibly frustrating. We should have been clearer and quicker in helping explain what happened, and the confusion around drink availability should have been handled better too. I'm reviewing this with our floor and concessions teams so guests get accurate answers, faster support, and clearer communication when something doesn't line up. I'm glad the pizza was good, but the limited options and service issues clearly took away from the visit. We'd appreciate the chance to give you a smoother experience next time. If you're open to it, please email us at [email protected] so we can make this right.

Business reply on Google

Mike, thanks for sharing this with us. With the escalator down, relying on an elevator that felt unsafe, then missing part of your movie because of a delayed and unavailable food order, would make for an incredibly frustrating visit. The confusion at the register and the loud mechanical noise throughout the film only made things worse. I’m looking into each of these concerns with our leadership, kitchen, and facilities teams, including the accessibility equipment, food availability and communication, register training, and the source of the auditorium noise. We missed the mark at several points, and I understand why you left feeling done with us. We’d appreciate the opportunity to take this seriously and earn back your confidence. If you're open to it, please email us at [email protected] so we can make this right.

Business reply on Google

Thanks for sharing this with us. Sitting through a movie in an ice-cold auditorium is miserable, and it’s even more frustrating when you flag it and it doesn’t stay fixed. We missed the mark here. I’m having our team check the HVAC settings and controls for the auditoriums and reviewing how we respond when a comfort issue is reported so it gets monitored, not just adjusted once. We want you to be able to relax and enjoy the show, even on a quieter screening. If you’re open to it, please include the day and showtime window in your email so we can pinpoint what happened. If you’re open to it, please email us at [email protected] so we can make this right.

Business reply on Google

Rita, thanks for letting us know. Arriving early and still missing the start because food was late, then incorrect, is a really disappointing way to begin a movie. The construction feel and the buzzer pickup process should’ve been explained better, and the lack of alcohol on a Friday or Saturday should never come as a surprise. Our team also should have been able to quickly point you to the right auditorium and seats, even with digital tickets. I’m reviewing this with our concessions, kitchen, bar, and floor teams so timing improves, orders are double-checked, and ticket takers can confidently help guests get settled fast. We’d appreciate the chance to earn back your trust with a smoother visit. If you’re open to it, please email us the showtime window and what you ordered so we can dig into what happened that night. If you’re open to it, please email us at [email protected] so we can make this right.

Business reply on Google

Thanks for sharing this with us. Being told we couldn’t make change and then feeling like the team was late or unprepared would be really frustrating. I’m reviewing cash handling expectations and opening readiness with our managers, and we’ll be coaching the team so guests get prompt, clear service from the moment they arrive. We want this theater to be a reliable part of the neighborhood, and I appreciate you calling out where we fell short. If you’re open to it, please include the day and whether this happened at the box office, bar, or concessions when you email us. If you’re open to it, please email us at [email protected] so we can make this right. Jakin Shaw, General Manager

Business reply on Google

We are concerned to hear about the confusion, rock-hard pretzel, and drink issues and sincerely apologize for the difficulty. Thanks for noting our friendly staff and comfy chairs! Please feel free to reach out at 469-995-8685.