VIP Nails & Spa
💅 Beauty & Spa · Austin
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
customer experienced cuticle cuts and a subsequent toenail infection
Business reply on Google
I am sorry you had this unfortunate experienced.can you come back to the shop so we can take a look of the situation .i am more than willing to help if we can.looking forward to see you at our shop.
Staff provided unwanted services and displayed rude behavior toward the customer.
Customer sustained a finger injury during a nail service.
The waxer removed skin during the hair removal service.
Nails fell off prematurely and salon refused to provide repair service.
Gel polish chipped and peeled off shortly after application.
Staff were rude and performed poor quality nail service.
Staff member was rude, unprofessional, and made inappropriate comments.
Staff were rude and left nail polish stains on customer hands.
Technician was distracted by phone and rushed the pedicure service.
Staff exhibited discriminatory behavior and mistreatment toward a customer.
Rude staff, poor service quality, and physical discomfort during nail application.
Dip powder nails are chipping and cracking after one week.
Staff provided poor service, were rude, and caused physical discomfort.
Staff caused physical injury and provided poor quality nail services.
Long wait times, poor service quality, and unprofessional staff behavior.
Poor customer service and incorrect nail shape and polish application.
Nail polish peeled off quickly and color application was incorrect.
The business consistently fails to start appointments at the scheduled time.
Business reply on Google
Hi Karina. Thank you for your feedback. I am so sorry for the bad experience you and our team encounter. Unfortunately we had one of our tech went home sick causing the backup and delayed. I’ll be more than happy to accommodate and work out the situation if needed. Much appreciate the opportunity and second chance if possible. Thanks again for your understanding. ML
Staff were rude and pressured the customer into expensive services.