Virtue Restaurant
🍽️ Restaurants · Chicago
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The mac and cheese had an unpleasant flavor and texture.
Inconsistent seating policies and poor management of available tables.
The restaurant served undercooked chicken and had cramped seating arrangements.
The food lacked seasoning and flavor across multiple menu items.
poor food quality and long wait times with unfair service priority
Staff rushed patrons and failed to address dietary allergy concerns properly.
Server displayed condescending behavior and violated guest personal space.
Aggressive upselling and hidden gratuity charges on the final bill.
Business reply on Google
Thank you for taking the time to share your experience with us. We’re truly sorry that your visit did not reflect the level of care and hospitality we strive to provide at Virtue. Please know that what you described is not representative of our service standards, and we take this feedback to heart as we continue to coach and support our team. If you’re open to it, we would be grateful for the opportunity to make this right. We hope to have the chance to welcome you back and provide you with the thoughtful, attentive experience that defines Virtue. If you would be so kind to reach out to us via [email protected] we would love to speak to you further. With sincere apologies and gratitude.
The restaurant charged an unexpected fee for a condiment.
restaurant failed to confirm reservation after charging a booking deposit
Customer served spoiled food resulting in food poisoning
Customer experienced severe food poisoning after dining at the restaurant.
Hostess displayed unprofessional and rude behavior toward customers.
Inadequate group accommodations and restrictive policies regarding outside birthday cakes.
The morel mushrooms were tough and lacked flavor.
Slow service and poor quality of the macaroni cheese dish.
Poor management communication and inconsistent enforcement of outside food policies.
Hostess was condescending and refused bar seating despite available space.
Business reply on Google
Hi Clifford, My name is Jesus & I am the general manger at Virtue Restaurant. I was disappointed to see the negative feedback you left given that you did get a chance to experience our food & our Hospitality. I was the manager on duty on Sunday & we were operating our restaurant with limited bar staff therefore we did not operate at 100% capacity that we normally have. Forgive our team if we failed to communicate this. Please feel free to reach out to me directly at [email protected] & I would be happy to assist you with making your reservation in the future. My last request is that you please remove this negative review as it does not give our team a fair chance at success. Since it does not judge our team on the merit of their hard work . This could also deter future guests from supporting our restaurant, one of the few minority owned restaurants in the city.
unannounced time limit policy caused forced removal of paying customers
Business reply on Google
Nettie, As the manager you spoke with yesterday I would love to provide further clarification to your experience with us. For one, I apologize for not reiterating to you on arrival, as we do with our other walk-in guests, that we have a 90-minute seating time. As someone who has booked reservations with us multiple times online we did not want to burden you by reiterating what we’ve already corresponded to you prior in email confirmations or the window that pops up before you confirm your online reservation stating "All reservations are allotted a 90-minute reservation window". So I deeply apologize for not making that clear upon arrival to you. We are thrilled that our experiences led you to invite another colleague, but being you had already closed out your tab and spent over an hour and a half with us. We mentioned to your joining party that you were at the end of your reservation to which she told us, she would eat by herself. So we checked your friend in for a separate reservation. It was never our intention to separate you all. Like most restaurants locally we do seek to maximize our business capacity by servicing as many patrons we can to our fullest. Allowing a fair seating
inaccurate online information regarding takeout availability and poor staff communication