VMC Spa Pro Nails
💅 Beauty & Spa · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Technician improperly applied acrylic causing physical pain and skin damage.
Business reply on Google
Dear Christina Carter, we’re sorry to hear about your experience and appreciate you bringing this to our attention. We strive to provide the highest quality care and would welcome the chance to discuss your visit further. Please contact us directly so we can address your concerns personally.
Staff consistently rushes the gel pedicure service.
Business reply on Google
Dear Carolina Lopez, we’re sorry to hear your experience did not meet your expectations. We strive to provide attentive and thorough service, and we would appreciate the opportunity to discuss your visit directly to ensure your satisfaction. Please feel free to contact us at your convenience.
unprofessional staff behavior, long wait times, and poor customer service
Nail technician caused physical injury to the customer's nail.
nails broke immediately after service and staff were unhelpful
Business reply on Google
Hi Janie, We sincerely apologize that three of your nails broke off immediately after your service. We understand your frustration with the response you received, and we take this quality issue seriously. Please contact us directly so we can resolve this matter.
uneven nail application and missing top coat on pedicure
Business reply on Google
Dear Allen Juarez, We sincerely apologize that your visit did not meet expectations. Your feedback is important and will be reviewed with our team so we can continue improving our service quality. Thank you for bringing this to our attention. Please feel free to contact us again so we can assist you directly.
Technician provided poor service after customer declined an upsell.
Business reply on Google
Thank you, Christina, for your honest feedback. We sincerely apologize that you felt uncomfortable during your visit. Our goal is to provide the same level of care and respect to every client, regardless of the service they choose. We take your concerns seriously and would appreciate the opportunity to discuss this further and make things right. Please contact us directly.
The salon is not transparent about final pricing for services.
Hidden fees, unprofessional staff behavior, and physical injury during service.
Poor quality manicure and pedicure with injury and unhelpful management
Business reply on Google
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. Thank you.
pedicure caused nail bed damage and potential infection
Business reply on Google
Hi, we are so sorry about your negative experience at our store. We’d like to learn more about your specific situation and make things right. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.
Business refused service to a returning customer despite availability
Business reply on Google
Hi, we are so sorry about your negative experience at our store. We’d like to learn more about your specific situation and make things right. If possible, you can try with another tech here, we tried to make it right for you with another tech for your fill, but you didn't accept. we cannot do anything else because the two nail tech you want, they all have a booked in the time you want. Then we just explained to you why they couldn't do for you. we are happy and welcome you with all service you need here and make it right for you. thank you
Nail technician provided poor quality work and ignored specific shape requests.
Business reply on Google
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. Thank you.
poor nail quality and unprofessional staff behavior
Business reply on Google
Hi, I would like to apologize for your bad experience with us. I wish I were there to fix your issue right there when it happened. It is not too late to make things right. Please give us a callback and we can discuss how can we fix it. I appreciate your sympathy. Thank you.
Nail service was rushed and did not match requested shape or color.
Business reply on Google
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our services. We pride ourselves and the high-quality standards we maintain and would like to make things right. Please give us a call back and we can discuss how can we fix it. I appreciate your sympathy. Thank you.
Technician used aggressive removal techniques and provided poor quality nail application.
Business reply on Google
You’re right, this is unacceptable. I can’t imagine how this may have happened but if you allow me the chance to speak with you I would like to make it right. I would like to speak with you at your earliest convenience so we can get this sorted. Please contact us at our store number. I’m genuinely sorry this happened and look forward to speaking with you.
Technician caused bleeding and applied poor quality nail polish
Business reply on Google
Hi, I would like to apologize for your bad experience with us. I wish I were there to fix your issue right there when it happened. It is not too late to make things right. Please give us a callback and we can discuss how can we fix it. I appreciate your sympathy. Thank you.
Poor nail application quality and physical injury to cuticles.
Business reply on Google
I am so sorry about the bad experience you had with us. I wish you could tell me right there so that I would help you fix it. It is never late to fix a mistake. Please call our store and mention about this message and we can make you happy again.
poor equipment functionality and substandard nail service quality
Business reply on Google
Hi Karla, I deeply apologize for your experience with us. If you could give a call at 512-416 9099 so that we can accommodate you the best we can. as again we apologize for your experience and would like the opportunity to make things right. thank you
Technician caused physical pain and failed to provide requested nail shape.