Von's 1000Spirits
🍽️ Restaurants · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Foreign object found in food and poor service quality.
Manager displayed hostile and disrespectful behavior toward customers regarding ID policy.
Business reply on Google
Good evening, Celeste, First, I want to sincerely apologize. Not just on behalf of Von's, but personally. I am Nick, the manager you spoke with that evening, and after reading your review, I believe you are absolutely right about the way I handled the situation. You and Virginia asked a simple question regarding our vertical ID policy, and instead of listening and helping explain it in a respectful and understanding way, I handled the entire interaction terribly from the very beginning. Looking back, I should have taken the time to hear your concerns, answer your question with patience, and approach the conversation with empathy. Instead, my response made you and Virginia feel embarrassed and disrespected, and for that, I am deeply sorry. While our policy regarding vertical IDs is in place to ensure we remain compliant with Washington State liquor laws, that does not excuse the way I communicated it. Policies can be explained professionally and respectfully, and I failed to do that. It is especially difficult to read that this experience made you question whether there was bias in the way you were treated. That was never my intention, but I completely understand why my actions left
Manager displayed unprofessional and aggressive behavior toward other guests
Business reply on Google
Good evening, K M., First and foremost, I want to sincerely apologize. Not just on behalf of Von's, but personally. I am Nick, the manager you referenced in your review, and after reading your comments, I know that I owe you an apology. You are absolutely right that Shera provided you with wonderful service, and I appreciate you recognizing her kindness and professionalism. Unfortunately, my actions completely overshadowed the experience she worked so hard to provide. I also want to apologize directly to you for the interaction you witnessed. In every way, I handled that situation horribly. I spoke to those guests in a manner that was far more confrontational than it ever should have been, and my behavior not only embarrassed them but also made you and your guest uncomfortable. That is completely unacceptable, and I am truly sorry. Since reading these reviews, I have reached out personally to both Celeste and Virginia to apologize for the way I treated them. They were right in their assessment of my behavior. I failed to listen, I lacked empathy, and I handled the entire interaction poorly from the very beginning. While our policy regarding vertical IDs exists to ensure we remain c
Server was rude and refused to change the television channel.
unexpected mandatory chef tip added to the final bill
Business reply on Google
Good evening, Thank you for taking the time to share your feedback. We truly appreciate your kind words about our food, especially the sourdough bread, pasta, and fresh salads, as well as your recognition of our team’s friendly service. It means a lot to us. We’re very sorry for the frustration and surprise caused by the 5% cooks commission on your bill. We understand how important transparency is, and we regret that this was not clearly communicated before you received your check. To clarify, the 5% cooks commission is a service charge that goes directly to our back-of-house team—the chefs and kitchen staff who prepare your meals. At Vons, this commission is used to help ensure more equitable compensation across our entire team, recognizing the critical role our kitchen staff plays in delivering the quality food you enjoyed. Unlike traditional tipping, which typically goes only to front-of-house staff, this model helps support those working behind the scenes. That said, we understand that unexpected charges can detract from an otherwise positive experience. Your feedback highlights an area where we need to do better, and we are actively working on making this information more visi
The business charges an unexpected twenty-five percent tourist tax.
Business reply on Google
Hi Jesse, Thank you for sharing your perspective, we truly appreciate you taking the time to let us know. Visitors are an important part of what makes our city and our restaurant special, and we genuinely value every guest who chooses to spend their time with us, whether they’re local or visiting. If you are back in Seattle again, please reach out to [email protected]. I would love to invite you back and we hope for the opportunity to welcome you in the future. Thank you so much!
Manager refused service to customers without a clear or valid explanation
Business reply on Google
Ms. Boyer We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. Our goal is always to provide a welcoming and enjoyable environment for every guest, and it’s disappointing to know we fell short during your visit. We’d like to offer some context regarding your concerns about alcohol service. In Washington State, liquor laws are very strict and are designed to ensure the safety and well-being of both guests and staff. These regulations require us to make careful, real-time decisions about service, and in this instance, our management team did not feel comfortable continuing to serve alcohol. We understand that this can be frustrating, and we never want a guest to feel singled out or unwelcome. Please know that these decisions are never made lightly and are always rooted in safety and compliance with state law. We genuinely value your feedback and would welcome the opportunity to discuss your experience further. Feel free to email me: [email protected] or by phone (206) 621-8667 any time after 5pm. All the Best, Nicholas Bergmann, AGM.
Restaurant served allergen despite explicit instructions resulting in illness.
Business reply on Google
Good afternoon, First, I want to sincerely apologize for your experience. What you described is absolutely not the standard we aim for, especially when it comes to dietary requests and allergies. We take those very seriously, and I’m truly sorry that your request for no ham or prosciutto was not followed. I completely understand how upsetting—and potentially dangerous—this must have been for you, especially after clearly repeating the request several times. That should have been communicated correctly and double-checked before your meal was served. We’re going to review this situation with both our service and kitchen teams to make sure that special requests and allergy concerns are handled with much greater care moving forward. No guest should ever have to go through something like this. I've instructed our "Operations Coordinator" to send you a gift card in response to the negative experience that occurred. Again, I’m very sorry for the experience you had and hope you’re feeling better. Nicholas Bergmann, AGM.
Server displayed a poor attitude throughout the dining experience.
Business reply on Google
Hi Francisco, First and foremost, we apologize for the service you received last night. We are so grateful for the opportunity to learn from this. What you experienced does not reflect our standard of hospitality or the care we strive to provide.. We understand the importance of genuine interactions and we will do better. I would love the opportunity to invite you back if you are open to it. We are thrilled you enjoyed your meal. Please send me a direct email to [email protected] when you have a moment. I am looking forward to connecting. Thank you! Cheers, Noel Dubuque
Inconsistent food quality and poor staff attitude regarding burnt meals.
Business reply on Google
Good afternoon, Renee, Thank you for taking the time to share your feedback. I’m truly sorry that your recent visit fell short of the experience you should expect from us. Burnt food being sent out—especially more than once—is unacceptable, and I completely understand your frustration. You are absolutely right: addressing food quality is our responsibility, not yours. I’m also very sorry to hear that our team’s response came across as having attitude. That is not the level of hospitality we aim to provide, particularly when a guest is already dealing with a disappointing dish. This has been shared with our kitchen and management teams so we can address both execution in the kitchen and how concerns are handled on the floor. We know our space can feel tight and that busy shifts can stretch our staff, but that should never impact food quality or how guests are treated. Your feedback is important and helps us identify where we need to improve. If you’re open to it, we would truly appreciate the opportunity to make things right and show you the consistent, welcoming experience we strive for. Thank you again for your honesty. All the Best, Nicholas Bergmann, AGM
Staff abruptly removed drinks from customers during their meal
Staff aggressively removed drinks and discriminated against a minority group.
Business reply on Google
Thank you so much for taking the time to share this experience. I want to start by sincerely acknowledging how upsetting and confusing this must have felt for you and your group. No guest should ever leave feeling minimized, singled out, or uncertain about why decisions were made and I am truly sorry that this was the impact of your visit. Regardless of any alcohol-service concerns, we will review this as a team. We never want any guest to feel judged or treated differently, and I am deeply sorry that your experience left you feeling that way. I would truly appreciate the chance to speak with you directly. Understanding each detail from your perspective is important to us, and we want to make this right. If you’re open to connecting, please reach out to me directly at [email protected]. I’m committed to listening, addressing what went wrong, and ensuring this experience is fully reviewed with our team.
excessive wait times for service and food delivery
Business reply on Google
Hi Greg, Thank you for taking the time to share your experience. It’s clear we fell short during your visit, and I take full responsibility for that. Attentive, timely service is a basic expectation in hospitality, and I’m truly sorry we missed the mark. If you’re open to it, I’d appreciate the chance to connect directly. Please reach out to [email protected]. We would love to thank you and invite you back if you are open to it. Honest feedback gives us the opportunity to improve, and I want to ensure we learn from this. Would you be willing to share the date and time of your visit, as well as who was taking care of you? We’re committed to delivering excellent hospitality, and your insight helps us be better. Thank you so much Greg. -Noel
The business makes false claims about the history of their food.
Business reply on Google
Hi Erika, you've inspired us to dive into our history! Thank you so much! If I remember correctly, it is a node to the original Vons opened in Seattle in the 80's, there was a legendary location on Pine before we moved into the space on 1st Avenue in 2013. While we do love to have fun with our menu, I want to hear more from your perspective about our restaurant and food. My email is [email protected]. We value your input and I would love to bring it to our team. Please reach out, I would love connect! Thank you so much Erika!
The server provided consistently poor service during multiple visits.
Business reply on Google
Good Evening Ms. Stosser, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your disappointing experiences with your service — that’s not the level of hospitality we aim to provide. We’re glad you enjoyed our food and drinks, and we’d love the chance to make things right so your next visit reflects the experience you’ve come to expect from us. If you’re open to it, please reach out to us directly at [email protected] or call at 206-621-8667. Ask for Nicholas Bergmann or my G.M., Noel Dubuque, so we can learn more about your visit and ensure the next visit is exceptional. We appreciate your continued support and hope to have the opportunity to welcome you back soon. Warm regards, Nicholas Bergmann Assistant General Manager, Vons 1000 Spirits
Staff ignored customers and failed to provide attentive service.
Business reply on Google
Thank you for taking the time to share your feedback. I’m so sorry to hear that your experience wasn’t what it should have been, we clearly missed the mark during your visit. Please know that your comments are very valuable to us, and we’ll be addressing them with our team to ensure we do better moving forward. I’d love the chance to connect with you directly and thank you personally for your feedback. If you’re open to it, please reach out to me at [email protected]. We appreciate you giving us the opportunity to improve.
Staff and manager were rude regarding a table change request.
Business reply on Google
Thank you for sharing your experience, Jay. We sincerely apologize for the service you received during your visit. It's important to us that all guests feel welcomed and valued. Could you please reach out directly at [email protected]? We would love the opportunity to make this right.
Host was rude and dismissive to a large party.
Business reply on Google
Thank you for your feedback, Xinyi. We're truly sorry to hear about your experience. It's important to us that every guest feels welcomed and accommodated. We’ll address your concerns with our team to ensure we improve moving forward. We appreciate you bringing this to our attention. You can reach me directly at [email protected].
The food served was poor quality, cold, and lacked expected ingredients.
Business reply on Google
We’re sorry to hear about your recent experience, Joseph. Your feedback is important, and we are taking it seriously. We hope you will give us an opportunity to show you the quality and hospitality you enjoyed during your first visit. We’ll address these issues with to ensure we deliver a consistent positive experience. We would love to invite you back. Could you please send us an email to [email protected]. Thank you for sharing your thoughts we are so grateful.
Customer experienced discriminatory service and incorrect food order
Business reply on Google
Hi Veronica, thank you for sharing your experience with us. I’m truly sorry for the way you were treated, for how it made you feel, and for the fact that a night meant to be special was negatively impacted by the service we provided. Reading your feedback was upsetting because what you described is not the kind of experience anyone should have, ever and certainly not in our restaurant. You deserved warmth, respect, and care, and I’m deeply sorry we failed you. Please know we’re not brushing this off. We’re having real conversations with our team, revisiting training, and taking your words seriously. It’s heartening to hear that Connor made a positive impression both during your first visit and again this time. We’ve shared your kind words with him, and I know he’ll be touched to know he made a difference. While we can’t undo the experience we provided, I hope you’ll consider giving us the opportunity in the future to deliver the experience we are known for, should you ever feel ready. If you’d be open to talking more, I’d be grateful to connect. I want to listen, learn, and personally make things right. Please send me an email to [email protected].