Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
medical staff provided insufficient treatment for the patient's condition
Business reply on Google
We're sorry to hear that you didn't feel your needs were fully addressed during your visit, Julio. We strive to ensure that every patient receives the best possible care, and we appreciate you sharing your honest feedback. We hope to address these concerns and improve the clinical experience in the future.
Business falsely advertised orthopedic services leading to unnecessary charges.
Business reply on Google
We understand wanting to receive immediate care, Nelson. Our team's decision to make a referral is done intentionally with concern for your health. While we do our best to serve as many patients as possible, some conditions may require resources and care that our centers may not be able to provide in that moment.
staff exhibit poor attitudes and excessive personal phone usage
Business reply on Google
Thank you for letting us know about the customer service you experienced, Melissa. We understand how important it is to feel seen and heard by your care team. We've escalated your feedback to the center manager, who will address these concerns with our team to provide a better patient experience.
Staff refused to provide medical service before the facility closing time.
Urgent care facility refused to perform advertised medical procedure
Business reply on Google
We're sorry to hear that you didn't feel your needs were fully addressed during your visit, Quiana. We strive to ensure that every patient receives the best possible care, and we appreciate you sharing your honest feedback. We hope to address these concerns and improve the clinical experience in the future.
Doctor failed to provide treatment for the patient's pink eye.
Business reply on Google
Thank you for your review, Jennifer. We regret to hear that you were dissatisfied with the care you received and appreciate you bringing this to our attention. We take patient concerns and satisfaction seriously and will review your experience with our leadership team and Center Manager to ensure we're delivering the best care possible.
The receptionist was rude to the customer.
Business reply on Google
Thank you for letting us know about the customer service you experienced. We understand how important it is to feel seen and heard by your care team. We've escalated your feedback to the center manager, who will address these concerns with our team to provide a better patient experience.
Staff restricted parent access and provided inaccurate information about appointment…
Business reply on Google
Hi, Dawn. We're sorry to see you had a negative experience, and thank you for bringing this to our attention. We are actively reviewing your feedback with our team and will make necessary adjustments to improve for future patients. Be well.
Two hour wait for a scheduled physical appointment
Business reply on Google
We're sorry to hear about the wait time, which does not meet our typical standards. Wait times can vary based on the number of patients and the type of care they need. We appreciate this feedback and will investigate what happened to ensure a better experience going forward.
Staff refused service and lied about insurance coverage requirements.
Business reply on Google
Thank you for letting us know about the customer service you experienced, Marcos. We understand how important it is to feel seen and heard by your care team. We've escalated your feedback to the center manager, who will address these concerns with our team to provide a better patient experience.
Long wait time despite having a scheduled appointment.
Business reply on Google
We're sorry to hear about the wait time, Heather, which does not meet our typical standards. Wait times can vary based on the number of patients and the type of care they need. We appreciate this feedback and will investigate what happened to ensure a better experience going forward.
Understaffing leads to long wait times and unprofessional staff behavior.
Business reply on Google
Hi, Yari. We're sorry to see you had a negative experience, and thank you for bringing this to our attention. We are actively reviewing your feedback with our team and will make necessary adjustments to improve for future patients. Be well.
Long wait times, disorganized check-in process, and unprofessional staff behavior.
Business reply on Google
Thank you for your review, Sunesh. We regret to hear that you were dissatisfied with the care you received and appreciate you bringing this to our attention. We take patient concerns and satisfaction seriously and will review your experience with our leadership team and Center Manager to ensure we're delivering the best care possible.
Staff delayed medication and prescribed a drug causing allergic reaction risk.
Business reply on Google
We’re sorry to hear that you had this experience, Roxana. We understand how important it is to feel properly cared for during your visit, and we're grateful to have the opportunity to address the service you received. When you have a moment, will you please contact us at [email protected] so we can discuss this further? Please include your full name and the best phone number to reach you. Thank you.
excessive wait time and lack of communication from staff
Business reply on Google
We’re sorry to hear that the pace of care did not meet expectations, Melissa. We strive to minimize wait times and keep patients informed about expected wait times. Feedback like this helps us take appropriate action to ensure a more positive experience in the future.
Patient experienced excessive wait times to see a physician.
Business reply on Google
We're sorry to hear about the wait time, Syreeta, which does not meet our typical standards. Wait times can vary based on the number of patients and the type of care they need. We appreciate this feedback and will investigate what happened to ensure a better experience going forward.
Facility refused insurance for a physical despite prior instructions to bring it.
Business reply on Google
Hi, Carrie. We accept most forms of insurance, but we encourage patients to check with our team prior to your visit to ensure that everything goes smoothly. We would like to have a billing team member connect with you directly to understand this situation so we can address this issue together. Will you please contact us at [email protected] confirming your full name and the best phone number to reach you? Thank you.
test results were not provided after fourteen days of waiting
Business reply on Google
We are disappointed to hear about your experience, Joanna. We strive to provide compassionate care and ensure patient satisfaction. We would like the opportunity to address your concerns directly to better improve our services. When you have a moment, will you please contact us at [email protected] so we can discuss this further? Please include your full name and best phone number to reach you. Thank you.
Front desk receptionist was rude and unprofessional to the patient.
Business reply on Google
Thank you for letting us know about the customer service you experienced, Cristal. We understand how important it is to feel seen and heard by your care team. We've escalated your feedback to the center manager, who will address these concerns with our team to provide a better patient experience.
staff members were rude and unprofessional during the visit
Business reply on Google
Thank you for letting us know about the customer service you experienced, Jessica. We understand how important it is to feel seen and heard by your care team. We've escalated your feedback to the center manager, who will address these concerns with our team to provide a better patient experience.