Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Business refused cash payment for services rendered.
Business reply on Google
Hi, Jared. We're sorry to see you had a negative experience, and thank you for bringing this to our attention. We are actively reviewing your feedback with our team and will make necessary adjustments to improve for future patients. Be well.
long wait times and delayed delivery of medical test results
Business reply on Google
We're sorry to hear about the wait time, which does not meet our typical standards. Wait times can vary based on the number of patients and the type of care they need. We appreciate this feedback and will investigate what happened to ensure a better experience going forward.
Patient experienced poor phlebotomy technique and received unexpected billing charges.
Business reply on Google
We appreciate you sharing your feedback, Glenn. We would like to have a billing team member connect with you directly to understand this situation so we can address this issue together. Will you please contact us at [email protected] confirming your full name and the best phone number to reach you? Thank you.
Staff refused physical exam due to patient not wearing glasses
Business reply on Google
Thank you for your review. We regret to hear that you were dissatisfied with the care you received and appreciate you bringing this to our attention. We take patient concerns and satisfaction seriously and will review your experience with our leadership team and Center Manager to ensure we're delivering the best care possible.
The urgent care failed to send the patient's prescription to the pharmacy.
Business reply on Google
Hi, Lin. We completely understand how important it is to receive a prescription accurately and on time. We'd like to follow up with you directly to find out more. Will you please email [email protected] confirming your name and the best phone number to reach you? Thank you.
Long wait time and rushed medical consultation
Business reply on Google
We’re sorry to hear that the pace of care did not meet expectations, Jaco. We strive to minimize wait times and keep patients informed about expected wait times. Feedback like this helps us take appropriate action to ensure a more positive experience in the future.
Patient paid copay for inadequate care and received no discharge documentation.
Business reply on Google
We are sorry to hear about your frustration. After a thorough consultation and exam, our team evaluates the best course of treatment for each individual patient, which may include a referral to the emergency room. We prioritize the well-being of our patients and are committed to ensuring they receive the right care that is personalized for their needs.
Staff member was unhelpful and rude regarding missing medical test results.
Business reply on Google
Thank you for letting us know about the customer service you experienced, Markeeta. We understand how important it is to feel seen and heard by your care team. We've escalated your feedback to the center manager, who will address these concerns with our team to provide a better patient experience.
Clinic required an additional fee for a simple work note
Business reply on Google
Thank you for your review, Mark. We regret to hear that you were dissatisfied with the care you received and appreciate you bringing this to our attention. We take patient concerns and satisfaction seriously and will review your experience with our leadership team and Center Manager to ensure we're delivering the best care possible.
Staff denied entry before closing time and treated parents rudely.
Business reply on Google
Thank you for letting us know about the customer service you experienced, Aigerim. We understand how important it is to feel seen and heard by your care team. We've escalated your feedback to the center manager, who will address these concerns with our team to provide a better patient experience.
Staff provided poor care and mistreated the patient and interpreter.
Business reply on Google
Thank you for your review, Aitza. We regret to hear that you were dissatisfied with the care you received and appreciate you bringing this to our attention. We take patient concerns and satisfaction seriously and will review your experience with our leadership team and Center Manager to ensure we're delivering the best care possible.
The clinic failed to provide effective medical treatment or diagnosis.
Business reply on Google
We're sorry to hear that you didn't feel your needs were fully addressed during your visit, Efrain. We strive to ensure that every patient receives the best possible care, and we appreciate you sharing your honest feedback. We hope to address these concerns and improve the clinical experience in the future.
Receptionist refused to assist patient seeking urgent medical care.
Business reply on Google
Thank you for letting us know about the customer service you experienced, Kyana. We understand how important it is to feel seen and heard by your care team. We've escalated your feedback to the center manager, who will address these concerns with our team to provide a better patient experience.
appointments are not honored and wait times are excessively long
Business reply on Google
We are disappointed to hear about your experience. We strive to provide compassionate care and ensure patient satisfaction. We would like the opportunity to address your concerns directly to better improve our services. When you have a moment, will you please contact us at [email protected] so we can discuss this further? Please include your full name and best phone number to reach you. Thank you.
staff were rude and failed to explain procedures clearly
Business reply on Google
Thank you for letting us know about the customer service you experienced, Chantha. We understand how important it is to feel seen and heard by your care team. We've escalated your feedback to the center manager, who will address these concerns with our team to provide a better patient experience.
excessive wait times and poor quality of medical care provided
Business reply on Google
We're sorry to hear about the wait time, Diallo, which does not meet our typical standards. Wait times can vary based on the number of patients and the type of care they need. We appreciate this feedback and will investigate what happened to ensure a better experience going forward.
Front desk staff exhibited rude behavior and poor communication.
Business reply on Google
Thank you for letting us know about the customer service you experienced, Z. We understand how important it is to feel seen and heard by your care team. We've escalated your feedback to the center manager, who will address these concerns with our team to provide a better patient experience.
A medical assistant was rude and unprofessional during a patient triage.
Business reply on Google
Thank you for letting us know about the customer service you experienced, Jeffie. We understand how important it is to feel seen and heard by your care team. We've escalated your feedback to the center manager, who will address these concerns with our team to provide a better patient experience.
Nurse practitioner displayed unprofessional, dismissive, and condescending behavior…
Business reply on Google
Thank you for letting us know about the customer service you experienced, Courtney. We understand how important it is to feel seen and heard by your care team. We've escalated your feedback to the center manager, who will address these concerns with our team to provide a better patient experience.
Staff provided inaccurate information regarding the availability of required medical…
Business reply on Google
We value your feedback, Dil. We're sorry to see you had a negative experience, and thank you for bringing this to our attention. We've forwarded your comments to the Center Manager, and they'll address the issues you described with the team. This feedback will help us to do better moving forward.