VyStar Credit Union
💳 Finance & Insurance · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Branch is closed on Saturdays limiting safe deposit box access.
Business reply on Google
We apologize for the inconvenience caused by the limited access to your safe deposit box, William. Your feedback is important, and we’ll share your concerns with our management team to explore potential improvements.
The branch provides inefficient and unhelpful customer service.
Business reply on Google
We apologize for the disappointing experience, Simon. Your feedback is important, and we’ll address this with our branch management to improve our service. Please email us at [email protected] if you need further assistance.
employees were present but failed to provide assistance
Business reply on Google
We apologize for the disappointing experience, Mary and Marcus. Your feedback is important, and we’ll address this with our branch management to improve our service. If you have any further concerns, please email us at [email protected].
Transactions are frequently delayed and staff are unaccommodating.
Business reply on Google
Thank you for bringing this to our attention. Your feedback is important to us, and we encourage you to contact us directly so we can address your concerns. Please email us at [email protected] with your name, email, and phone number so we can learn more about what happened.
The manager provided poor customer service and appeared rude.
Business reply on Google
Thank you for bringing this to our attention. We’re truly sorry to hear about your experience. Please know your feedback matters, and we’re sharing your concerns with the branch management team.
Staff member was disrespectful and failed to resolve account questions.
Business reply on Google
Hi Dai, we are sorry to hear that you did not feel heard at your visit. We want to ensure all of your questions are answered and you receive the unbelievable service you deserve. If you are still in need of assistance, please email us at [email protected] with more details on how we can help. We have shared your review with management for their review as well. Thank you for sharing and for your trust in us.
ATM was non-functional and teller service was excessively slow
Business reply on Google
Hi Amanda, we're sorry to hear about your experience with the ATM, the drive-thru and the delay in addressing your concerns. We understand how frustrating that can be, and we appreciate you bringing it to our attention. Please know that we're sharing this with branch management to ensure we're providing the best service possible. If there's anything else we can do to assist you, please email us at [email protected]. We truly value your feedback and your membership!
The bank is withholding a check without justification.
Business reply on Google
Hi Hunter, thank you for your feedback. We understand that check holds can be frustrating and want to help. Please send an email to [email protected] with your name, email address, and phone number so we can review the check hold to see what action can be taken.