WallyPark Airport Parking
✈️ Airlines · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The parking fees were excessively high for the duration of stay.
excessive wait time for airport shuttle due to insufficient staffing
Business reply on Google
Hi Doug , Thank you very much for sharing your experience while parking with us. Your feedback provides inspiration to our team to continue providing exceptional service. We look forward to earning your business again soon. If there is anything we can do to assist you, please email us at [email protected] or call us at (213)784-3020. Safe travels, WallyPark Airport Parking - Garage (JAX)
The staff and owner provide poor customer service.
Business reply on Google
Gee Man, I remember speaking with you over the phone, unfortunately, per company policy, I could not do what you were asking me to do. Our rates are established and policies are clearly posted online on our website and under every reservation. Be Well, Fred Berrocales General Manager WP JAX
Company refused to provide a refund for a cancelled parking reservation.
Business reply on Google
Hello Holly, Sorry to hear that you were disappointed. However, our cancellation policy is clearly stated in our website and under every reservation. In order to receive a full refund, you must cancel no later than 4 hours before the scheduled arrival time. Be Well, Fred Berrocales General Manager WP JAX
undisclosed fees and excessive charges for airport parking
Business reply on Google
Hello Gustavo, Sorry to hear about this experience. Our daily rate is always posted on all kiosks. You parked here during the Holiday Season and our rate was $20 per day. However, there are always taxes just like in every other business. You were misinformed about the privilege fee. The privilege fee is 10% airport tax that all off airport parking facilities must pay in order to drop/pick up passengers at the airport. If you'd like to discuss this further, feel free to reach to me at [email protected]. Be Well, Fred Berrocales General Manager WP JAX
incorrect shuttle pickup directions and long wait times
Shuttle failed to arrive after forty minute wait at pickup point.
Excessive wait time and lack of phone support.
The mobile application is difficult and time-consuming to use.
Excessive wait time for airport shuttle pickup
Long shuttle wait times and issues with the rewards program system.
Customer was double billed and received no response from support.
Shuttle driver refused boarding and left passengers stranded
system errors caused an unauthorized charge after a cancellation attempt
Business reply on Google
Hello Abby , thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly. We set high standards for ourselves, and we're sorry to hear this was not met in your experience parking with us. Please email us [email protected] or call us at (213)784-3020, so that we can address your personal concerns. Safe travels, WallyPark Airport Parking - Garage (JAX)
Long shuttle wait times and rude driver behavior
Business reply on Google
Hi Yan , we are disheartened that we have missed the mark in providing you with an experience that exceeds expectations. Your recollection of events is sadly not in line with the standards that have made WallyPark Airport Parking - Garage (JAX) a leader in the parking industry. We sincerely apologize and thank you for the opportunity to address your concern. Please email us at [email protected], so that we can address your personal concerns. Safe travels, WallyPark Airport Parking - Garage (JAX)
Shuttle failed to arrive after multiple calls and long wait times.
Business reply on Google
Hi Sarah , we are disheartened that we have missed the mark in providing you with an experience that exceeds expectations. Your recollection of events is sadly not in line with the standards that have made WallyPark Airport Parking - Garage (JAX) a leader in the parking industry. We sincerely apologize and thank you for the opportunity to address your concern. Please email us at [email protected] or call us at (213)784-3020, so that we can address your personal concerns. Safe travels, WallyPark Airport Parking - Garage (JAX)
Shuttle driver made unprofessional and insulting comments to a customer.
Business reply on Google
Hello Jack, thank you for taking the time to leave this review. We apologize for your recent experience. This matter will be investigated and handled accordingly. We pride ourselves on providing excellent customer service and product as well. Please feel free to reach out to us at [email protected] with any addition concerns or questions.
Long wait times and rude staff with unfulfilled refund promise.
Business reply on Google
Hello Johnathan - Unfortunately you have left a 1 star review for the rental car company that operates out of WallyPark. If possible, please retract your review as WallyPark operates independently of EasiRent. If you would like to leave a review for EasiRent, of course, please do so on their account page. Thank you!
Excessive shuttle wait times and unprofessional staff behavior.
Business reply on Google
Hi Preston , we are disheartened that we have missed the mark in providing you with an experience that exceeds expectations. Your recollection of events is sadly not in line with the standards that have made WallyPark Airport Parking - Garage (JAX) a leader in the parking industry. We sincerely apologize and thank you for the opportunity to address your concern. Please email us at [email protected] or call us at (213)784-3020, so that we can address your personal concerns. Safe travels, WallyPark Airport Parking - Garage (JAX)
Unreliable shuttle service, reckless driving, and dishonest staff communication.