Walsh Moving & Storage
🔧 Home Services · Torrance
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Movers damaged furniture and lighting fixtures during the relocation process.
movers damaged personal items by packing boxes improperly
Inconsistent service quality depending on the assigned crew.
Business reply on Google
Hello John. I am sorry that your move was not the best this time. If we have not already done so, please let me know If there is anything that we can do to correct the problem.
Movers damaged furniture and property during the relocation process.
Business reply on Google
I am sorry your move was not perfect. Our long distance bookings are down and it took longer to deliver than is normal. I will send you a Claim Form, it only takes maybe two minutes to fill out. I want to fix this. We would be happy to compensate you in full for the repairs/damages.
Staff exhibited rude behavior, poor driving, and property misconduct.
Business reply on Google
I do not recognize your name, so we must have been moving someone else. I am sorry the crew was rude to you and others. Could you please provide the rough address of the move and date. I want to talk to the crew that day about this bad behavior shown to others. Our employees must be courteous not just to our customers, but to all involved in the process too.
Moving crew damaged personal property and failed to unpack items.
Insufficient truck space and poor customer service during the move.
Aggressive staff and dangerous driving behavior by company employees.
Business reply on Google
The driver was pulling a tractor-trailer onto the street from a very tight spot in our yard. He did so safely, but did not see the approaching driver in time to avoid delaying him. There was no danger of an accident. I witnessed everything from the other side of the truck. I am the owner of Walsh Moving. I politely explained to Mr. Walter S. that it would be quite difficult to back up the tractor-trailer as it was already turned onto the street and angled such that if backing up there was the danger of hitting a parked trailer. He was irate and did not accept this answer. All he had to do was pull over to the curb and let the tractor-trailer pass. One-half minute and no more. Instead, he raised his voice and was irate and stood his ground another five minutes. I did not raise my voice, and explained again the danger of backing up and possibly hitting another parked trailer. He continued to argue. None of my three employees that were present at the time to assist the driver were threatening and I never raised my voice.
inaccurate price quotes and unprofessional customer service support
Final charges exceeded the written quote provided by the company.
Business reply on Google
UNFAIR. I could not find any move or storage customer with a name resembling Martin P. If you and your complaint is genuine, call Tom at 310.320.4660. I will help resolve the problem.
unexpected billing charges and failure to process damage claims
Poor scheduling, price changes, damaged items, and unresolved claims.
Company driver verbally assaulted and intimidated a motorist on the road.