Ward North American
🔧 Home Services · San Antonio
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Movers damaged furniture and home while providing poor assembly service.
Company lost items, misquoted costs, and experienced significant delivery delays.
Business reply on Google
Thank you, Kayla! We appreciate your 5-star rating! Have a great weekend!
Moving company damaged furniture and provided inadequate insurance compensation.
movers damaged furniture and packed prohibited items
Business reply on Google
We apologize for any inconvenience caused by the packing and handling of your items. We understand the frustration that comes with damaged belongings. Please reach out to us so we can offer support through the claim process.
Movers damaged furniture and china, and the company denied the claim.
Business reply on Google
Bonnie, we regret that your experience with us fell short of your expectations and our commitments. When damage occurs, we provide instruction and guidelines for the claim process. If instructions and guidelines are not followed it can result in challenges with the settlement process, for our customers and for us. It appears that your claim has now been settled and closed. We apologize for the inconvenience that resulted from the damage and the extended claim process.
Movers damaged television, vehicle, and lost personal equipment.
Business reply on Google
John, Thank you for alerting us of these concerns, and we apologize that things didn't to as smoothly as we promised. I understand our claim department has been in contact with you to resolve your claims.
Company failed to honor contract pricing and provided poor communication.
Logistics coordinator failed to provide delivery updates or return phone calls.
Business reply on Google
Clay, we strive for 100% satisfaction, and we regret to find out that this was not the case for you during your recent move. We appreciate you letting us know that our communication while your goods were in transit was not satisfactory. Happy to hear that the performance of the moving crew met your expectations! - Ward North American
The company failed to deliver household goods on the contracted date.
Movers arrived late and required constant communication regarding the schedule.
Customer service representatives were unhelpful and lacked product knowledge.