Warwick Seattle
🏨 Hotels & Travel · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The hotel room was dirty and housekeeping failed to clean it.
Business reply on Google
Danielle, Thank you for sharing your detailed feedback after your stay at The Warwick Seattle Hotel. We’re truly sorry for the unacceptable condition of your room and the overall lack of cleanliness are completely unacceptable. We also apologize that the promised cleaning after your message and that it never happened. We understand why you decided to cut your stay short by three nights, and we sincerely regret that the experience fell so far short of what you deserved. We hope you enjoyed the rest of your time in Seattle. We will share your comments immediately with our housekeeping and management teams so corrective action can be taken. We apologize again for this experience and hope to have the opportunity to make things right in the future. Best to you and your family!
unsanitary room conditions and failure to accommodate room change request
Business reply on Google
Salma, Thank you for sharing your feedback after your stay at The Warwick Seattle Hotel. We’re deeply sorry for the unacceptable experience you had. Finding used underwear in the bathroom and dealing with a clogged sink that left dirt is completely unacceptable, and we apologize for the poor condition of the room. We also regret that your repeated requests to switch to a higher-level room were not properly handled and that you were ultimately told no rooms were available after being told otherwise. This falls far short of the standards we aim to provide. We will be sharing your comments immediately with our housekeeping and front desk teams so that corrective action can be taken. We sincerely apologize for this experience and hope to have the opportunity to make things right in the future with a much better stay. Best to you and your family!
Hotel staff allegedly stole a guest's parcel and management ignored inquiries.
Business reply on Google
Georgia, Thank you for your review from your stay back in March. I am happy to see that the location and hotel were to your liking. I must apologize immensely about your package that arrived after you left. I am not sure of the email you were sending your email too, but please reach out to me at [email protected] and we can discuss further and get this resolved quickly. Best to you and your family! Thank you for your email, and sorry for the delay in responding, we located your previous emails in the spam/junk folder along with the one you sent today, possibly due to the IP address being from out of the country. I am happy to let you know that your package is still at the hotel in storage waiting for you to contact us. I am so glad we can get this resolved. I will reach out to you through the email chain with further details. Best to you and your family!
The hotel has failed to refund a security deposit after two weeks.
Business reply on Google
Martin, Thank you for staying with us and for your review. We apologize for any confusion over holding additional funds on your card for parking, restaurant charges etc...We have charged your card $0.01 to help release the auth and then refunded the penny. Most financial institutions return these funds within 3-5 business days, but there are a few that will hold it for up to 30 days waiting for us to charge something against the authorization. Of course with you not having any additional charges, the authorization was just holding. This should all be squared away now that we have charged the card so you should see those available funds in your account shortly. Best to you and your family!
hotel lacks hot water for multiple floors and refuses room changes
Business reply on Google
Sydney, Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience caused by the temporary hot water outage during your stay, particularly during such a busy time in the city. We understand how important something as basic as a hot shower is, and we’re very sorry for the disruption this caused to your visit. The issue affecting the upper floors was identified and repaired the following day. We regret that this situation impacted your overall impression of the hotel. Your comments have been shared with our team so we can continue improving how we communicate and assist guests during unexpected maintenance issues like this. Best to you and your family!
Hotel room amenities and facilities were non-functional or in poor condition.
Business reply on Google
Onion, Thank you for taking the time to share your feedback. We’re truly sorry your stay — and especially your friend’s penthouse suite experience — was so disappointing. We understand why you wouldn’t recommend us and regret that we fell short on what should have been a special stay. If you (or your friend) are ever willing to give us another chance after improvements are made, we’d like the opportunity to make it right. Best to you and your family!
Incorrect room service charges and delayed return of security deposit.
Business reply on Google
Angel, Thank you for being a loyal returning guest for the past 4 years during Comic Con — we truly value your continued support. We’re very sorry this stay ended on such a disappointing note. Charging $88 for a $40 room service order (hamburger and two drinks) is completely unacceptable. That kind of markup is not our policy, and we apologize for the billing error. We’re also sorry that the call with Bill felt frustrating, especially while you were simply trying to understand your refundable deposit. That tone is never okay. We’ve already flagged both the inflated room service charge and the way the call was handled with our accounting and front desk teams for immediate review and correction. . You deserve much better than this after years of positive stays with us. If you’re open to it, please reach out directly and ask for the FD Manager so we can make this right and hopefully earn back your confidence before next year’s Comic Con. We hope to have the opportunity to welcome you back under better circumstances. Best to you and your family!
hotel provided incorrect room type and staff was unhelpful
Business reply on Google
Asaf, We’re very sorry to hear about your experience. This is not the level of service we strive to provide, and we sincerely apologize for the frustration caused by the mix-up with your booking. Your feedback has been shared with our team so we can address this situation and ensure better communication in the future. We appreciate you bringing this to our attention. Thank you again for staying with us and best to you and your family!
hotel staff failed to respond to emails regarding a guest package
Business reply on Google
wei wei Tju, Thank you for staying with us. I apologize that we are not able to stay in communication on returning your package but happy that it has been sent back and you are all taken care of. Best to you and your family!
Hotel charged for room prematurely causing financial hardship for the customer.
Business reply on Google
Alison, Please reach out to the hotel and ask for the front desk or guest services manager to assist you in confirming this credit has been completed. All our records show this credit was finalized on December 22nd. Please call us at 206-443-4300. We look forward to hearing from you soon to get this taken care of.
Misleading amenities, poor room condition, and unauthorized additional charges.
Business reply on Google
Mandy, Thank you for your feedback and for choosing Warwick Seattle for your recovery after surgery—we’re truly sorry your stay was stressful instead of restful, especially during the holidays. We sincerely apologize for the misleading advertising regarding the whirlpool tubs. The tubs in our suites are oversized soaking tubs only (no jets), and we regret any confusion caused by outdated descriptions or the sign in the room. We’ve updated our website and in-room information to clearly state this moving forward. We’re also sorry for the poor room condition (broken items and mold smell), the failure to deliver the booked Magnolia Suite and view, and the lack of follow-through from the suite manager despite your follow-ups. These issues fall far short of our standards, and we’ve escalated them to senior management for immediate review and correction. Thank you again for bring these items to our attention. We hope we can welcome you back for a more restful stay in the future. Best to you and your family!
Hotel has maintenance issues and insufficient staffing in the restaurant.
Business reply on Google
Elizabeth, Thank you for your feedback and for choosing Warwick Seattle. We’re truly sorry for the disappointing experience that led you to advise others to stay away and decide not to return. We sincerely apologize for the run-down feel of the room, the lack of hot shower water, the non-working plugs, and the frustrating restaurant service with only one server, making it impossible to enjoy a meal. We are currently renovating our guestrooms and apologize that you did not get a completed one for your stay. We hope to welcome you back once we are completely finished. Best to you and your family!
Hotel restaurant staff were rude and refused to serve additional drinks.
Business reply on Google
Erika, Thank you for your review and for staying with us at the Warwick Seattle. We’re deeply sorry to hear about your disappointing experience with the restaurant manager and team, including the rudeness, the uneven service with only one margarita provided, and not allowing further drinks despite your hotel stay. This is not the welcoming and fair service we strive to provide, and we apologize for any sense of unfair treatment or discomfort this caused. Your feedback is crucial, and we’ve shared it directly with our restaurant management to address these issues immediately and ensure better training for equitable, respectful service. We truly regret losing your business and the sadness this brought—we’d love the opportunity to make this right. Please reach out to us directly so we can discuss your stay further and hopefully change your mind for a future visit. Best to you and your family!
Hotel room smelled of smoke and lacked expected amenities and service.
Business reply on Google
Evan, Thank you for taking the time to share your feedback. We’re truly sorry to hear about the issues you experienced during your stay in our top floor balcony suite. The cigarette smell is unacceptable, and we apologize for this oversight. We also regret the lack of laundry service and the limited equipment in our fitness center, as well as your experience with our staff not being accommodating. Your comments are being shared with our management team to make necessary improvements. We’re disappointed we didn’t meet your expectations. Best to you and your family!
Hotel room amenities and services were non-functional or inadequate.
Business reply on Google
Angela, Thank you for your review and for sharing your detailed feedback. We’re deeply sorry to hear about the numerous issues you encountered. These experiences fall far short of our standards, and we’re addressing each concern with our maintenance, housekeeping, and restaurant teams to ensure immediate improvements. Please contact us directly so we can discuss this further and make things right. We hope you’ll consider giving us another chance to provide a much better stay in the future. Best to you and your family!
Poor front desk service and unprofessional restaurant staff experience
Business reply on Google
Dear Altren Neumann, Jr. and Joyce Bugaiski, Thank you for your detailed review of your stays at The Warwick Seattle. We’re glad you enjoyed the walkability and attractions near our location, but we’re deeply sorry for the disappointing experiences you had. We apologize for the slow and unfriendly service at Margaux Lounge during your first visit, the rude and unhelpful front desk interactions, and the failure to deliver on our promises, including early check-in, lower floor placement, and complimentary breakfast. The issues with the incorrect beverage service, missing items, and poor attitude from the server are unacceptable, and we’re addressing this with our restaurant team. Your feedback is critical, and we’re sharing it with our staff to ensure significant improvements. We’re disappointed to hear you won’t return but hope you might reconsider giving us a chance to provide a better experience in the future. Best to you and your family!
Poor room lighting, difficult phone system, and lack of hotel amenities.
Business reply on Google
Dear Thomas, Thank you for taking the time to share your experience. I’m truly sorry to hear that several aspects of your stay were frustrating and did not meet expectations. We clearly fell short in providing the ease and comfort you deserved, and I apologize for the inconvenience this caused—from lighting and phone usability to the lack of in-room amenities. Your comments are being shared with our team for immediate review and action. I do appreciate you acknowledging our team’s effort at the front desk and the quality of the Caesar salad. We’re sorry we didn’t leave a better impression, and while we may not get another chance to welcome you back, I sincerely appreciate your candid feedback. Romain Chan - General Manager
Room air quality is poor and climate control is restricted.
Business reply on Google
Dear Liam, Thank you for your honest feedback. I'm truly sorry the room did not meet your expectations, especially regarding the air quality, water options, and A/C controls. Your experience is not what we aim to provide, and I’ll personally review these concerns with our team. We appreciate your input and hope for the chance to make it right in the future. Romain Chan - General Manager
The hotel room had an unpleasant odor and outdated bathroom facilities.
Business reply on Google
Dear Ann, Thank you for sharing your experience with us. We sincerely apologize that your room did not meet your expectations and that you encountered an unpleasant smell and an outdated bathroom. This is certainly not the experience we aim to provide, and we truly regret any discomfort caused. On a positive note, we’re glad to hear you appreciated our pool and gym facilities, and we’re especially grateful for your kind words about Hibaq. She is indeed a valued member of our team, and we’ll be sure to recognize her efforts. We appreciate your honest feedback, and we will use it to improve. Please don’t hesitate to reach out if you’d like to discuss your experience further—we’d love the opportunity to make things right. Romain Chan - General Manager
Room was dirty with suspected bed bugs and foul smelling entrance.
Business reply on Google
Dear Alma, I am truly sorry to hear about your experience at Warwick Seattle. This is not the level of cleanliness and quality we strive to provide, and I deeply regret that we did not meet your expectations. Your concerns about the room, pool, and overall cleanliness are taken very seriously, and I will be addressing them with our team immediately. I understand how disappointing this must have been, especially since this was meant to be a special treat for you and your daughter. Please know that we value your feedback and will work diligently to ensure such issues do not happen again. If there is anything we can do to make this right, please don’t hesitate to reach out. I sincerely appreciate your kind words about our staff and regret that the rest of your stay was not up to standard. Romain Chan - General Manager