Wayne's Auto Repair
🚗 Auto & Repair · Columbus
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Vehicle left untouched for weeks due to misdiagnosis of electrical issue
Business reply on Google
We are truly sorry to hear about your experience and the frustration you faced. We value all our customers and strive to provide accurate diagnoses and efficient repairs. We will be reviewing our internal processes to ensure this doesn't happen again. We appreciate you sharing your feedback.
Shop charged for unnecessary repairs and failed to fix the vehicle.
The shop failed to properly repair the vehicle's booster issue.
Technician closed bay doors during the vehicle inspection process.
Business reply on Google
Shaun, Sorry you feel you had a bad experience! I can assure you all of our estimates are free! You were not charged a dime for the estimate you were given... As far as customer in our shop, that is not allowed for safety reasons. Hopefully you will check with other shops and compare our FREE estimate you were given and return when you see we are fairly priced and have a top notch 3 year 36k mile warranty!
Mechanic provided a false diagnosis to overcharge for unnecessary engine repairs.
Business reply on Google
AJ, I am very sorry to hear of the bad experience you had. Please feel free to reach out to me directly @ 614-848-6100 to rectify this situation. I would love to hear exactly what the fix for the vehicle was and where we let you down on our diagnostics! - Jason A.
Repair shop overcharged warranty and failed to fix vehicle issues
Business reply on Google
I am sorry we have no record of you as a customer, I see you have left multiple bad reviews in a matter of hours from one another. Are you sure you have the correct location?
Repair failed shortly after service and was overpriced compared to dealership.
Business reply on Google
We are very sorry to hear you had a bad experience, we take this very seriously. Customer service and excellence in repairs is our # 1 priority! We stand behind every repair with a 2YR/24K mile warranty, if any parts we replaced are bad within that time frame we will gladly replace them for you at $0 cost to you. Please reach out to me directly to discuss this any outstanding issues!
mechanic failed to fix vehicle issues and provided poor communication
Business reply on Google
Hello Taegan, we actually are not able to show any record of you as a customer at any of our 3 locations. I can assure you that we do not operate as you suggested in your review! Customer Service is our number one concern! If you truly were a customer of Wayne’s Auto Repair I would love to speak to you to resolve your issues! Feel free to email me directly at [email protected] or call 614-848-6100. Thank you! - Jason
Technician damaged oil pan and failed to disclose the issue.
Business reply on Google
Rachael, We are very sorry to hear about the issue with your oil pan! I show your only repair with us was in January of 2018, over 18 months ago. I would hope that you have had other oil changes in the last 18 months, but even if you haven't I can assure you that if there was an issue with your oil pan we would have suggested a replacement as this is how we make a profit as a business. We do a very thorough inspection on each vehicle that comes into our shop to make sure we point out any issues for our customers. We would like the opportunity to look at your oil pan before you make any decisions to have it replaced at a dealer, we are typically 20% less than the dealer on cost of repairs and sometimes there are other options for the issue you may be having. Please call me directly to discuss your issue so we can help come up with a good solution to your problem. You can reach me at 614-848-6100 - Jason A.
Inconsistent pricing and unprofessional behavior from the manager.
Business reply on Google
Hi Timothy, we're sorry to hear that you felt this way. Unfortunately, we have been unable to find your name anywhere in our system. If you truly feel you are contacting the correct business, please reach out to our Powell location (614-848-6100) and ask to speak with Jason so we can speak with you more about your situation.
Unauthorized charges significantly exceeding the original repair quote
Business reply on Google
Hello Shawn, we actually are not able to show any record of you as a customer at any of our 3 locations. I can assure you that we do not operate as you suggested in your review! Customer Service is our number one concern! Also we would never charge more than the estimated amount on any service without first contacting the customer for approval. If you truly were a customer of Wayne’s Auto Repair I would love to speak to you to resolve your issues! Feel free to email me directly at [email protected] or call 614-848-6100. Thank you.
Customer overcharged and provided dishonest information regarding vehicle brake system.
Business reply on Google
Hello Gregory. We apologize that you felt you had a bad experience with us. If you would like to call the shop and discuss this matter further, please do not hesitate to reach out. You can also email me directly at [email protected]. We look forward to hearing from you. Thanks.
Shop provided dishonest repair estimates and recommended unnecessary services.
Technician failed to identify vehicle issues during a paid inspection.
Business reply on Google
We spent over an hour doing a Pre-Buy inspection. Filling out a 76 point inspection form and pointing out and pricing the needed repairs. Also, gave the customer written estimates so they could negotiate a better purchase price. The customer did not display any dissatisfaction when they were here. I think ONE star is Unfair.