WellShow nails & spa
💅 Beauty & Spa · Long Island City
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The technician provided an insufficient foot massage during the pedicure.
Business reply on Google
Hi Rekha. We apologize for the negative experience. We totally get why you’re upset. Our senior management will personally review this matter and contact you shortly.
Gel nails cracked and lifted within one week of application.
The nail technician failed to properly clean the customer's cuticles.
Technician caused physical damage to natural nail beds through aggressive filing.
Business reply on Google
Hi Desirae. We’re sorry that your experiences didn’t meet your expectations. If you want, we can always redo it for you or you can assign anyone to redo it, anytime you wanted to come back. Our goal is trying give the best service to every customer, because you spent your money to come in and have the service, we don’t want you to have a miscommunications in between the service, if you are not happy with it. You can always stop the girl and ask our manager or our front desk for help. Let us know if you need any help, thank you!
Staff member was rude and unprofessional during a nail service appointment.
Business reply on Google
Hi. Aruna. We are apologize that you felt disrespected in our salon. We checked our system and noticed that this was the first time you are visiting our salon, because of that the girl had to keep making sure of what you wanted and she was told that your wedding is in a few days. For sns ombré with extensions because we do not use the gel to make the ombré, we use white sns powder to do it, that’s why we had to keep making sure, once it’s on the nails, if you don’t like them, we have to take everything off. The length from the picture that you showed us is not going to be same, because everybody has different nail bed and we were trying to explain to you that, that might be the reason why you felt rude and uncomfortable. Again, thank you for choose our salon and if anything happens to your gel pedicure, you can always call back in 7days guaranteed time and we will fix them for you. Thank you!
Business closed earlier than the posted operating hours
Business reply on Google
Hi, Lauren. We open from Mon-Sat 10am-8pm and Sun 10am-6pm. Sorry for the confusion and thanks for sharing.
Technician caused physical injury and owner made inappropriate comments about tipping.
Business reply on Google
Hi. Samantha. Thank for sharing your feedback. We apologize that we made you uncomfortable. Tipping is always depends on your satisfaction of our work, as we checked our system we think the last couple times of you visiting our salon, you were satisfied that’s why you came back to visit us again recently. We will discuss your feedback to our team members and work on that. Have a wonderful day!
Technician caused injury and provided poor service at high cost.
Business reply on Google
Hi, Lilith. We’re sorry your experience didn’t match your expectations. We have 7 days guarantee on gel or powder and 4 days guarantee on regular color. Please contact us at [email protected]. Our management team will look forward to discuss any questions you have. Thank you.
Nail technician caused bleeding and used unsanitary practices during manicure
Poor nail service caused physical pain and uneven results
Business reply on Google
Sorry for your inconvenience you had on Monday, can you leave your phone number we can check what happened and reply to you was soon as possible. Thank you for your feedback
Staff member was rude and walked away during the appointment request.
Business reply on Google
Sorry we don’t do acrylic tip since we don’t have any materials. We are sorry that we we left you disappointed
Technician caused physical injury and provided poor quality nail application.
Gel-x nails fell off after one week of wear
Business reply on Google
Hi, Elaina. Thank you for your review. We have 7 days guarantee to fix gel. If we can have your phone number that is one way we can help you. You can always call us if you need anything. Thanks.
Poor customer service and inefficient time management.
Poor nail application quality and physical injury caused by staff.
manicure and pedicure services were performed poorly and incompletely
Technician caused injury and refused refund for poor quality service.
Business reply on Google
Hi. I’m sorry to hear this from you. I saw you have a record on the 28th on 3316 Broadway. We have 7days guarantee for gel manicure, I’m not sure why it was soak off. You can always come back to fix it. Also, the the color on your toe, it was not dried enough. So if you want to come back to fix them you are always welcomed in between the guarantee days. You can come to 3044 Steinway and we can fix your nails and toes for you. Thank you and sorry about what happened.
The business fails to prioritize customer satisfaction.
The nail salon provides rushed and poor quality service.
Business reply on Google
I feel so sorry that you feel our girls rushed you. I will let the girls to know our store gratuity to our customers regular manicure or regular pedicure (30 minutes). Gel manicure (40 minutes). Our gel pedicure or Sns powder (45 minutes). During the service please feel free to tell our manager what is your needs. We will be happy to make you happy. Thank you
Staff behavior was unprofessional and the service was overpriced.