West Coast Self-Storage Columbia City
🧰 Other Services · Seattle
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The storage unit monthly rental rate increased by forty-four percent.
Business reply on Google
Thank you for sharing your feedback. We understand that a rate adjustment, especially early in your rental, can be frustrating. Our rental rates may change periodically based on market conditions and availability. We'd appreciate the opportunity to review your specific account and current rate with you. Please reach out to our management team directly so we can take a closer look and discuss what options may be available.
Rodent infestation and moth damage destroyed stored personal property.
Business reply on Google
We're sorry to hear about your experience and understand how upsetting it must have been to discover damage to items with significant sentimental value. We appreciate your kind words about our office staff. While our on-site team is always happy to assist and guide customers through the claims process, claims are administered by a third-party provider, and claim determinations are made based on the documentation submitted and the terms of the protection plan. We take concerns about property conditions seriously and work with licensed pest control professionals as part of our ongoing preventative maintenance program. We're disappointed to hear your experience did not meet your expectations, and we appreciate you taking the time to share your feedback. It helps us continue evaluating our processes and the service we provide.
Frequent and significant rent increases over a two-year period.
Business reply on Google
Hi Chet, thank you for taking the time to leave some feedback. If you have any further concerns we have emailed you regarding this, please feel free to reach out to us at (206) 956-4444.
Storage rental rates increased significantly over a two year period.
Business reply on Google
Thank you for sharing your feedback, Mariah. We understand how rate changes over time can be difficult, and we appreciate you taking the time to express your concerns. Rental rates are reviewed periodically based on a variety of factors related to operating and maintaining the facility, and we recognize that increases can feel discouraging. We value your feedback and encourage you to reach out directly if you'd like to discuss your account in more detail with us.
unit location mismatch and rodent infestation in storage facility
Business reply on Google
Thank you for sharing your experience. We’re glad to hear you found the location secure and convenient, but we’re sorry to hear about the concerns you mentioned. Issues related to unit placement and pest control are taken seriously, and we would have welcomed the opportunity to address them if we had been made aware at the time. We appreciate you taking the time to provide this feedback, as it helps us continue reviewing and improving our processes.
The storage facility has a rat infestation and refused a refund.
Business reply on Google
We apologize and take comments regarding pests very seriously as we have strict pest control measures in place. Please contact us at (206) 956-4444 to discuss your concerns directly.
Storage unit rental prices increased significantly over time.
Business reply on Google
Thank you for your continued business, John, we appreciate you storing with us and we're always happy to help!
Significant and unexplained monthly storage fee increases
Business reply on Google
Vince, we do appreciate you letting us know of your frustration with the recent rent rate increase to your storage unit. We understand that receiving any kind of increase can be difficult. Most importantly, we want you to know that we do value your business and hope you will give us a chance to discuss this in person or by phone to see how we can continue to earn your business. Please stop in or call our office during normal business hours or let us know when a convenient time would be contact you. Thank you, and we look forward to hearing from you soon.
frequent rent increases and restrictive move-out notice requirements
Significant rent increase and concerns regarding area safety and cleanliness.
Business reply on Google
Thank you for your feedback, Angela. We've appreciated your business over the last year and have been pleased to keep your rate consistent over that period of time. Due to facility maintenance and other factors, we had to make a small adjustment in your monthly cost. This is still lower than market rate. For others reading this review, our storage facility is the most secure in the area so you can be sure your belongings and you will be safe.
Facility gates were closed during posted operating hours.
Annual rent increases make the storage unit unaffordable long-term.
Customer service representative was rude during a follow-up phone call.
Business reply on Google
We sincerely apologize that this happened to you and is certainly not the norm. Our Columbia City team has an excellent customer service history and we hope to have the opportunity to earn your business in the future.