West Coast Self-Storage West Seattle
🧰 Other Services · Seattle
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The business implemented excessive and frequent rent increases for existing customers.
Business reply on Google
Thank you for your feedback, Parker. We're glad to hear you found our facility exceptional and our staff friendly, although we're sorry you're disappointed with your rental experience. Our rentals are month-to-month, and rental rates are periodically reviewed based on market conditions. Promotional rates offered to new customers are often different from rates for existing rentals, which is a common practice throughout the self-storage industry. We provide advance notice of any rate adjustment in accordance with the rental agreement so customers have time to plan accordingly. We understand that rate increases are never welcome, and we're sorry we weren't able to reach a resolution that met your expectations. We appreciate your business and wish you all the best moving forward.
Staff member was rude and hung up on the customer.
Business reply on Google
Hi, Tamara. Thanks for leaving us your feedback, our policy is that everyone storing with us has insurance either through our provider or your own. We do not engage in yelling or acting unprofessional in our office. It would appear that the only issue you had was providing your proof of insurance. We're sorry if that was an inconvenience to you and that we were not able to communicate properly with you to resolve this.
The business failed to open at the scheduled time.
Business reply on Google
Hi LM, thanks for the feedback. Being a storage facility we were open and out on the property when you arrived earlier than scheduled. Glad we were able to get you into your truck and on the road on time with a few minutes to spare! Thanks for renting your U Haul with us, if there was something we could have done better please let us know.
Frequent and significant rent increases after moving in
Business reply on Google
Thank you for sharing your experience with West Coast Self-Storage. We understand that price increases can be frustrating, and we apologize for any inconvenience caused. However, we want to assure you that our pricing is always based on market conditions and the cost of providing top-quality storage services. While we do occasionally adjust our prices to reflect these factors, we always strive to provide our customers with competitive rates and excellent service. We never raise prices without a valid reason, and we communicate any changes clearly and transparently to all of our customers. Our team is committed to providing you with the best possible experience, and we hope to have the opportunity to earn your trust and business in the future.
storage unit rental rates increased significantly after the initial promotional period
Frequent and significant rental rate increases for existing customers.
Business reply on Google
Hi Kemp, we completely understand that rate changes can be frustrating, and we are here to support you in any way we can. If you have any questions or concerns, or if you’d like to discuss your storage options, please don’t hesitate to reach out to us, we’re happy to help find a solution that works for you and your budget. We truly appreciate your business and the opportunity to provide a safe and secure space for your belongings.
Excessive price increases and hidden fees for insurance and late payments.
Business reply on Google
We apologize for falling short of your expectations. Thank you for sharing your experience. If you have any further concerns, please feel free to reach out to us at (206) 937-1111.
Significant and frequent rental rate increases for storage unit.
Business reply on Google
We do appreciate you letting us know of your frustration with the recent rent rate increase to your storage unit. We understand that receiving any kind of increase can be difficult. Most importantly, we want you to know that we do value your business and hope you will give us a chance to discuss this in person or by phone to see how we can continue to earn your business. Please stop in or call our office during normal business hours or let us know when a convenient time would be contact you. Thank you, and we look forward to hearing from you soon.
Significant rent increase and removal of customer parking facilities.
Business reply on Google
Anthony, we do appreciate you letting us know of your frustration with the recent rent rate increase to your storage unit. We understand that receiving any kind of increase can be difficult. Most importantly, we want you to know that we do value your business and hope you will give us a chance to discuss this in person or by phone to see how we can continue to earn your business. Please stop in or call our office during normal business hours or let us know when a convenient time would be contact you. Thank you, and we look forward to hearing from you soon.
Inconsistent facility access and refusal to prorate charges
Business reply on Google
We apologize for any inconvenience you may have experienced, Kersti. We strive to provide excellent service and are sorry to hear that we fell short in your case. We understand the importance of access and proration, and we will work to address these concerns.
frequent and excessive rent increases within a one year period
Business reply on Google
Thank you for taking the time to share your experience with West Coast Self-Storage. We apologize for any confusion or inconvenience caused, but we do not have a record of your account in our system. At West Coast Self-Storage, we take great pride in providing our customers with excellent service and value. Without seeing the specific account, we're guessing that your introductory rate of 50% off expired and went to the standard rate. We appreciate your feedback and would like to invite you to contact us directly to discuss your concerns further. Our team is committed to providing you with the best possible experience, and we hope to have the opportunity to earn your trust and business in the future.
Staff member exhibited unprofessional behavior and poor job performance.
Unexpected rent increases and failure to maintain climate control standards.
insufficient parking space inside the storage garage
Business reply on Google
Thank you for your feedback, Sarah. We appreciate your business! At busy times, the parking can be tough, but it definitely makes for a very secure, protected area! Thanks again.
Frequent and significant rent increases by the storage facility
Business reply on Google
David, we appreciated having you as a customer. We understand where you're coming from. While your rate did eventually go up, we're glad we could keep your rate well under market rate for the bulk of the time you stored with us. We hope that given your comments about your appreciation for our staff and facility, you'll give us a chance to be your storage provider again in the future.
Monthly rent increased twice within one year for existing customer.
Business reply on Google
Thank you for your comments, Lara. Unfortunately, due to rising costs among other factors, we had to make this adjustment. We apologize for this. We truly appreciate your business and hope we can continue to serve you.
The business implemented a significant price increase after several months.
Business reply on Google
Thank you for your feedback, Roderick. We understand that price increases are never great. You were able to get your storage unit for well under market rate for 9 months. Your new rate is actually what is the going rate in the area. We feel like we offer the best storage experience in the West Seattle area. We appreciate that you chose West Coast Self-Storage and hope we can continue to serve you.
Customer was locked inside the facility and subsequently evicted.
Business reply on Google
Hi Brandon, our team goes above and beyond to provide exceptional service to our customers and we do our best to make clear what the hours of access are which we take very seriously for the safety and security of all our customers. We also provide an emergency 800 number in case of a situation like you found yourself in which resulted in both property damage and the police being notified due to your actions.