West Valley Center
🩺 Health & Wellness · San Jose
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Preventative visit was incorrectly billed as a diagnostic service
Business reply on Google
Hi, Aseem. If you’d like, we can help connect you with our billing escalations team for a closer look. Just send your contact information and a copy of your review to [email protected], and we’ll take it from there. Liana, Social Care Team
Receptionist is consistently rude and dismissive to patients.
Business reply on Google
Ryan, we pride ourselves on the quality of our interactions, and we're disappointed to learn about your experiences. Please use this feedback form to contact Patient Relations if you want to discuss your concerns further: http://sutterhealth.org/feedback. Laura, Social Care Team
Excessive wait times and unprofessional staff behavior during emergency treatment.
Business reply on Google
We're sorry to hear about your experience, Halawyey. Don't hesitate to contact our Patient Relations team if you'd like to address anything directly: (888) 850-4598. You can also fill out their online feedback form (https://reptn.io/YJA-ABAAIfa), and a team member will contact you. Best - Laura, Social Care Team
Patient charged for office visit during preventative care appointment
Business reply on Google
Thanks for sharing, Kalli. We'll pass along your feedback that policies could be better communicated. Best - Laura, Social Care Team
Staff refused service for a scheduled appointment and was disrespectful.
Business reply on Google
As an organization that values compassion, we're sorry to hear about your experience, Jamie. Don't hesitate to contact our Patient Relations team if you'd like to address your concerns directly: (888) 850-4598. You can also fill out their online feedback form (http://bit.ly/2MhPHoW), and a team member will contact you. Best - Laura, Social Care Team
Incorrect billing codes caused repeated overcharging and poor customer service.
Difficulty obtaining prescription refills and poor customer service responsiveness.
Business reply on Google
Hello Gaurava, If you'd like to provide us any feedback, please email us at [email protected] We'd be happy to help in any way we can. Best, Hugo, Social Care Team
Long wait time for new patient appointment
Business reply on Google
Hello Christian, We value your feedback and will share with the proper management team. If in the future you'd like to schedule an appointment, you might find our Find a Doctor tool helpful: https://bit.ly/2Jbn5P1 It will give you options of all the doctors available to you throughout our network. Our best wishes to you and your family. Hugo, Social Care Team