West Wind Capitol Drive-In
🎬 Entertainment · San Jose
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Employee gave customer ID to a stranger without verification
Business reply on Google
Hi Thomas, we sincerely apologize again for the incident. As spoken over the phone earlier today, your ID as well as free movie tickets have been mailed to your address. Furthermore as mentioned, we no longer accept ID as collateral to rent out radios. We appreciate you giving us another chance and look forward to serving you soon. - David Park, General Manager
The drive-in movie screens have poor visibility.
Business reply on Google
Please accept our apologies for the poor screen quality. Your concerns are noted. Please contact us at [email protected] - David Park
movie projection failed during the scheduled screening
Business reply on Google
We apologize for our projector going down during the showing of The Drama. We did restart the projector and were able to show the movie afterwards. Please contact me at [email protected] to resolve your refund request. - David Park, General Manager
lack of security and disruptive behavior during movie screening
Staff failed to disclose that vendors were leaving before charging fees.
Business reply on Google
We are concerned to hear about the experience you received. Please contact me at [email protected] to discuss this further. Thank you, David Park General Manager
Unsupervised children causing noise disturbances during the movie screening.
The drive-in facility has a severe rodent infestation.
Business reply on Google
Thank you for bringing this to our attention, Camille. We understand how unsettling that must have been. Our pest control team has been actively managing the outdoor environment with bait stations around the building, and we’ve shared your report and photos with them to ensure they’re continuing to stay vigilant. Fortunately, these sightings occurred outside, and the building itself has passed recent health inspections with no issues found indoors. That said, we take all concerns seriously and are committed to maintaining a safe and clean environment for all our guests.
audio frequencies for the movie were malfunctioning and intermixed
Business reply on Google
We sincerely apologize for your disappointing experience with the audio issues and delayed entry. Please contact us at (408) 226-2251 to address these technical concerns.
excessive wait times and poor traffic management at the drive-in
Business reply on Google
We sincerely apologize for your experience with traffic management and wait times. Please call us at (408) 226-2251 to discuss your concerns and refund options.
Radio frequency interference prevents clear audio reception for newer vehicles.
Business reply on Google
Hello Sheena, Thank you for your feedback. We're sorry to hear about the issue you experienced with your radio. We recommend adjusting the station settings or asking our staff for assistance next time to ensure the best audio experience. We hope your next visit at West Wind will be much smoother, and we look forward to welcoming you back!
Poor facility management, lighting interference, and lack of clear signage.
Debris in the parking lot caused a flat tire.
The business changed from per-car pricing to per-person pricing.
Poor food quality, disorganized parking, and hazardous debris in parking area.
Long wait time followed by unexpected cash only payment requirement.
The facility is unclean and admission prices have increased.
Poor traffic management, unsanitary facilities, and inappropriate environment for…
Debris in the parking lot caused a flat tire.
Manager refused to assist with a medical emergency on the premises.
Lack of security regarding disruptive patrons using headlights during movies.