Western Inn-Old Town
🏨 Hotels & Travel · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Hotel failed to honor a refund agreement after unsanitary room conditions.
Business reply on Google
I appreciate you taking the time to provide feedback on your recent experience at our hotel. We take all guest comments seriously and will address these concerns with our team. Our commitment to cleanliness and guest satisfaction is of utmost importance. For any further inquiries regarding your refund, please reach out directly to our management team. Thank you for sharing your thoughts, and we hope to have another opportunity to better serve you in the future.
The hotel Wi-Fi was non-functional and staff refused to assist.
Business reply on Google
We apologize for any inconvenience you faced with our Wi-Fi and service. Guest feedback is important, and we will address this with our team to prevent similar occurrences. Please reach out to management directly regarding any refund inquiries. We appreciate your honest review and hope to have the chance to welcome you back in the future for a better experience.
room has musty smell and mold in the cabinet
Business reply on Google
We're sorry to hear about your experience and appreciate your feedback. Your concerns will be shared with the relevant teams for further review. Thank you for bringing this to our attention.
Hotel room contained used linens and a large blood stain.
Business reply on Google
Thank you for bringing your experience to our attention. We take guest feedback seriously and have shared your concerns with our housekeeping team for review and improvement. It is important for us to ensure all guests have a comfortable stay. We advise contacting management directly for any further assistance regarding refunds. Your feedback will help us enhance our services for future guests.
The hotel room had a strong smell of smoke.
Business reply on Google
Thank you for choosing to stay with us, Ron! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels.
The hotel room was dirty, damaged, and had malfunctioning equipment.
Business reply on Google
Thank you for choosing us, Firyal! We appreciate you taking the time to share your feedback, most especially the comments you made about the rooms and staff. It is our goal to provide the best lodging experience to our valued guests and your comments are enlightening and revealing. Thank you for taking the time to share your experience and to bring these matters to our attention.
The hotel room was dirty, smelled of mold, and had rusted appliances.
Business reply on Google
I am very sorry to hear that you did not stay with us because of unusual circumstances and inconvenience. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. I hope you will accept our sincerest apologies for these difficulties, and I thank you for bringing the matter to our attention, Angie!
Unauthorized charges, poor cleanliness, and rude staff at the inn.
Business reply on Google
Thank for choosing to stay with us, Amir! I am sorry to see you were not impressed with the room and service. You may contact your bank anytime if you feel charges are not valid. All the best on your future travels!
Hotel cancelled booking, refused price honor, and withheld security deposit.
Business reply on Google
Thanks for sharing your feedback, Robert! We appologize for the inconvenience, if your card doesn't authorize at the day of your reservation, the system automatically cancels the reservation. We hope you understand.
Room had noise, odors, broken furniture, and unwashed bed linens.
hotel failed to process refund for an unstayed night
The hotel room was infested with insects and provided stained towels.
Poor facility maintenance and cleanliness caused a physical injury.
The hotel room was dirty and suffered from significant maintenance issues.
Staff failed to address excessive noise from guests in another room.
Room had dirty floors, broken fixtures, and strong chemical fumes.
Inadequate parking facilities and unexpected visitor parking fees.
The business owner sold the customer's vehicle without authorization.
Hotel room contained bed bugs and had poor maintenance and service.
The hotel charged a higher price than the agreed rate.