π¬ Entertainment Β· San Jose
total experiences
replied on google
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Store manager was rude and refused to open fitting rooms.
Management failed to respond to or approve tenant business requests.
Confusing and inconsistent mall exit policies caused unnecessary walking distance.
The mall now requires a ticket for parking.
Mall policy forces patrons to walk outside late at night.
Security staff failed to address aggressive behavior and harassed a shop owner.
The parking lot and mall interior are dirty and poorly maintained.
Mall security restricts exit access after late movie screenings
Lack of signage for parking garage access after mall doors lock.
mall floors are contaminated with dog waste causing physical injury
Santa photo event suffered from delays and poor queue management.
Janitorial staff acted aggressively toward customers while cleaning near closing time.
Macy's closes mall access doors earlier than scheduled hours
Cleaning staff forces customers to leave food court before closing time.
Restrooms are unavailable and lack basic sanitary supplies.
Mall operating hours and store availability are inconvenient for the customer.
Business reply on Google
Hello Shannan, Thank you so much for visiting Westfield Oakridge. We pride ourselves on making sure everyone has an enjoyable experience. We apologize your experience did not exceed your expectations at this time. We have provided this feedback to the Mall Management Team. If I may be of any other assistance, please donβt hesitate to reach out to me at [email protected]. Sincerely -Stacy.
The mall has an unpleasant fish market odor.
Business reply on Google
Hello Andrew, Thank you for reviewing your recently visit to Westfield Oakridge. We are happy to hear you enjoy shopping at our center and apologize for your experience on your latest visit. We will have our team investigate where that smell is coming from and look for a solution. Please reach out to me at [email protected] if you need other assistance. Thank you. β Carly
staff ignored customers and the grocery store had an unpleasant odor
Cold air and loud music during early morning store hours.
Inadequate security presence and concerns regarding mall safety and clientele.
Business reply on Google
Hi Rich! Thanks for sharing your experience at Westfield Oakridge. We are sorry to hear that you didnβt enjoy your visit. We appreciate your feedback and would love to discuss your experience further, please email at [email protected] at your earliest convenience. - Cherrie, on behalf of the Westfield Oakridge management team