Westfield Oakridge

🎬 Entertainment · San Jose

NeverAbsolutely not. I’d never go back, buy again, or use them again.
21

total experiences

14%

replied on google

Most reported issues

AI-classified. Tap a category to filter the experiences below.

Experiences

NeverStaff BehaviorFrom Google Reviews
Jun 3, 2026

Store manager was rude and refused to open fitting rooms.

NeverCustomer ServiceFrom Google Reviews
May 10, 2026

Management failed to respond to or approve tenant business requests.

NeverCustomer ServiceFrom Google Reviews
Apr 26, 2026

Confusing and inconsistent mall exit policies caused unnecessary walking distance.

NeverOtherFrom Google Reviews
Mar 10, 2026

The mall now requires a ticket for parking.

NeverCustomer ServiceFrom Google Reviews
Jan 21, 2026

Mall policy forces patrons to walk outside late at night.

NeverStaff BehaviorFrom Google Reviews
Nov 9, 2025

Security staff failed to address aggressive behavior and harassed a shop owner.

NeverCleanliness & HygieneFrom Google Reviews
Aug 23, 2025

The parking lot and mall interior are dirty and poorly maintained.

NeverCustomer ServiceFrom Google Reviews
Jul 25, 2025

Mall security restricts exit access after late movie screenings

NeverCustomer ServiceFrom Google Reviews
Jul 11, 2025

Lack of signage for parking garage access after mall doors lock.

NeverCleanliness & HygieneFrom Google Reviews
May 28, 2025

mall floors are contaminated with dog waste causing physical injury

NeverCustomer ServiceFrom Google Reviews
Dec 23, 2024

Santa photo event suffered from delays and poor queue management.

NeverStaff BehaviorFrom Google Reviews
Jun 13, 2024

Janitorial staff acted aggressively toward customers while cleaning near closing time.

NeverCustomer ServiceFrom Google Reviews
Feb 10, 2024

Macy's closes mall access doors earlier than scheduled hours

NeverCustomer ServiceFrom Google Reviews
Jan 12, 2023

Cleaning staff forces customers to leave food court before closing time.

NeverCleanliness & HygieneFrom Google Reviews
Dec 8, 2022

Restrooms are unavailable and lack basic sanitary supplies.

NeverCustomer ServiceFrom Google Reviews
May 20, 2022

Mall operating hours and store availability are inconvenient for the customer.

Business reply on Google

Hello Shannan, Thank you so much for visiting Westfield Oakridge. We pride ourselves on making sure everyone has an enjoyable experience. We apologize your experience did not exceed your expectations at this time. We have provided this feedback to the Mall Management Team. If I may be of any other assistance, please don’t hesitate to reach out to me at [email protected]. Sincerely -Stacy.

NeverCleanliness & HygieneFrom Google Reviews
May 17, 2022

The mall has an unpleasant fish market odor.

Business reply on Google

Hello Andrew, Thank you for reviewing your recently visit to Westfield Oakridge. We are happy to hear you enjoy shopping at our center and apologize for your experience on your latest visit. We will have our team investigate where that smell is coming from and look for a solution. Please reach out to me at [email protected] if you need other assistance. Thank you. – Carly

NeverStaff BehaviorFrom Google Reviews
May 7, 2022

staff ignored customers and the grocery store had an unpleasant odor

NeverCustomer ServiceFrom Google Reviews
Jan 18, 2020

Cold air and loud music during early morning store hours.

NeverOtherFrom Google Reviews
May 8, 2019

Inadequate security presence and concerns regarding mall safety and clientele.

Business reply on Google

Hi Rich! Thanks for sharing your experience at Westfield Oakridge. We are sorry to hear that you didn’t enjoy your visit. We appreciate your feedback and would love to discuss your experience further, please email at [email protected] at your earliest convenience. - Cherrie, on behalf of the Westfield Oakridge management team