Westfield Valley Fair
🎬 Entertainment · Santa Clara
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The mall reduced the duration of free parking.
Business reply on Google
Dear I W, Thank you for sharing your feedback regarding the recent changes to our parking policy. We understand that the adjustment from two free hours to one free hour has impacted your experience, and we appreciate you bringing this to our attention. Your concerns about how this may affect your visits and the businesses within the mall are important to us. We value your input and will take it into consideration as we continue to evaluate our policies. Best regards,
Parking system is poorly managed and payment machines are frequently broken.
Business reply on Google
Dear SenthilKumar Thangavel, Thank you for sharing your experience with us. We apologize for the inconvenience you faced with parking and the payment machines. Your feedback about the traffic management and the payment system is important, and we will review these issues to improve the overall experience for our visitors. Kind regards,
Difficult parking and traffic congestion at the shopping center.
Business reply on Google
Hello Angela, Thank you for sharing your experience with us. We understand that parking and accessibility are important, and we're sorry to hear that it was frustrating for you. We appreciate your feedback as it helps us consider improvements. Best regards,
Security failed to intervene during aggressive harassment of mall shoppers.
inefficient parking system and high VIP parking fees
Broken parking sensors and poor air quality caused early departure.
Business reply on Google
Dear Moon Moo, Thank you for sharing your experience with us. We regret to hear about the issues you encountered with the parking sensors, the EV charging spots, and the mall's HVAC system. Your feedback is important, and we will forward these concerns to the relevant teams to investigate and improve the situation. We hope to provide a better experience on your next visit. Best regards,
Inadequate parking availability and restrictive paid parking policies.
Business reply on Google
Thank you for taking the time to share such detailed feedback. We hear your frustration, especially around parking access on weekends and the recent changes to the parking policy. Congestion during peak hours and limited free time can absolutely impact the overall experience, and we understand how discouraging that feels when you are simply trying to shop or enjoy a meal. We recognize that wait times at popular dining destinations can also add to that stress, particularly on busy weekends. While demand for certain restaurants reflects their popularity, we know long waits are not ideal and can compound other challenges. Your perspective is important, and feedback like this is shared with our operations team as we continue to evaluate parking flow, policies, and the overall guest experience. We appreciate you letting us know how these changes affect your decision to visit, and we hope to earn back your consideration in the future.
Paid parking and kiosks cause significant traffic congestion at the mall.
Business reply on Google
Hello Brian, Thank you for sharing your feedback regarding the parking situation at the mall. We understand how the changes in parking policies and the resulting traffic congestion can be frustrating. Your comments are valuable to us as we continually look for ways to improve the experience for our visitors. Best regards,
Excessive traffic congestion and long exit wait times in parking garage.
Business reply on Google
Thank you for sharing your experience. We understand how frustrating it can be to face heavy congestion when trying to exit the garage, especially at the end of the evening. Traffic flow can become challenging during peak periods, and your feedback is a helpful reminder of where additional support may be needed. Our teams actively review parking operations on busy nights, including staffing and traffic‑management procedures, and we’ll be taking your comments into consideration as part of that review. We appreciate you taking the time to let us know what you encountered during your visit.
Inaccurate parking charges and reduced free parking duration at the mall.
Business reply on Google
Dear shoxha21, Thank you for sharing your feedback regarding the recent parking changes at Westfield Valley Fair. We understand your concerns about the reduction of free parking time from 2 hours to 1 hour and how it may impact your shopping experience. We also regret any confusion caused by the parking charges you encountered. Your comments are valuable, and we will share them with the management team for consideration. We appreciate your patronage and hope to provide a better experience in the future. Best regards,
Parking machine clock is set fast resulting in overcharges
Business reply on Google
Thank you for sharing your experience. We understand parking is an important part of any visit, and we appreciate you taking the time to share your concerns. For the most accurate information on current parking rates and policies, guests can refer to the Parking page on our website. Your feedback will be shared with the appropriate teams.
Inconsistent operating hours and unavailability of services before closing time.
Business reply on Google
Thank you for taking the time to share your concerns. Store and restaurant hours can vary by tenant, and some locations may adjust their closing procedures independently. We appreciate your feedback and will share it with the appropriate teams as we continue working to support a consistent guest experience across the center.
Excessive parking fees caused by long exit delays
Business reply on Google
Dear Jason Held, Thank you for sharing your detailed feedback regarding your recent visit to our mall. We are glad to hear you enjoy the vibrant atmosphere and the food court offerings. However, we sincerely apologize for the inconvenience you experienced with parking this weekend and the exit process. Your comments about the parking wait times and the payment system are important to us, and we will share them with the Operations team for review. Please know, we do care. We care a lot. Thank you again for your valuable input. Best regards,
excessive parking wait times and high fees at the mall
Business reply on Google
Thank you for sharing your perspective. As one of the region’s most visited destinations, we continuously evaluate parking operations, guest flow, and safety procedures, especially during peak periods like Black Friday. While individual experiences may vary, our teams work closely with local partners and vendors to manage traffic and maintain a safe environment for all guests.
Parking fees and long wait times at entry and exit gates
Business reply on Google
Dear Robert, Thank you for sharing your feedback regarding the parking situation. We understand that the current system has caused some inconvenience, and we appreciate you bringing this to our attention. Best regards,
Excessive wait time to exit the parking garage.
Business reply on Google
Dear Tony Cuadra, 7th to 9th? Thank you for sharing your experience with us. We understand that the parking situation can be frustrating and appreciate your feedback as it helps us identify areas for improvement. Best regards,
Excessive traffic and limited parking availability during the holiday season.
Business reply on Google
Dear Gina DiSanto, Thank you for sharing your experience with us. We understand how frustrating the traffic and limited parking must have been during such a busy time. We appreciate your feedback and will take it into consideration for future holiday planning to improve the overall customer experience. Best regards,
poorly designed parking lot layout causes excessive navigation time
Business reply on Google
We appreciate your honest feedback and regret that parking issues impacted your visit. Thank you for taking the time to share your perspective.
Excessive wait times to exit the parking garage
Business reply on Google
Dear Nicole, Thank you for sharing your experience with us. We understand how frustrating long wait times in the parking lot can be and appreciate your feedback. We hope to improve this aspect to make your future visits more convenient. Best regards,
Poor quality clothing and refusal of return due to missing tag
Business reply on Google
Dear Qian Meng, Thank you for sharing your experience with us. We understand your concerns regarding the clothing quality and the return policy. Please email us at [email protected] so we can connect you with the store team directly. Unfortunately, we do not have influence over individual retailer policies. Best regards,