Westwind Air Service
✈️ Airlines · Phoenix
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Flight canceled due to maintenance with no alternative arrangements provided
Company sold inferior seating at full price causing motion sickness
Helicopter tour cancelled due to mechanical issues and promised coupons not received.
The tour guide lacked knowledge and the experience lacked value.
The helicopter and boat rides were shorter than expected for price.
Customer received a small plane instead of the booked helicopter tour.
The brewed coffee was considered too expensive.
Misleading booking information and failure to follow health safety protocols.
Business reply on Google
Hey Michael, Thank you for leaving a review of your experience. Despite it not being one we aim to provide, we appreciate the feedback. Our mission is to provide unforgettable experiences. The positive ones that stay with you and your family forever. Regarding the miscommunication of grouping together on the airplane, I regret hearing that this slipped through the cracks via speaking with multiple Westwind team members. The same goes for offering our Cancellation Protection. While we have worked hard to implement checklists and processes to ensure numerous team members relay the same information and that online software communicates to the methods which aren't online, we find entirely solving this to be a challenging problem. If you and your wife decide in the future to allow us another shot at serving you two with a better experience, contact me beforehand. [email protected] Sincerely, Nicholas Beaird GM
Company failed to notify customer of cancelled tour components.
Company charged a cancellation fee for a weather-delayed flight.
Business reply on Google
Hi Mr. Farr, First off, thank you for allowing us to serve you with a tour and provide you with a unique view over Lake Powell in the first place, and for sharing that experience on Google. Despite letting you know the night before about the possibility of frost come morning, and being upfront and clear about our refund policy, we are saddened to hear that your experience was mediocre and that you felt forced into anything. We also apologize for the aircraft departure being delayed, to clarify, not grounded , because of uncontrollable weather. The weather is our most significant opposition, and we know your frustration. Please contact us directly at [email protected] if you would like to discuss it further or provide more details about your experience. Thank you!
Website contact links and phone numbers are not functioning correctly.
Business reply on Google
Caroline Coles, Thank you so much for the feedback, it is appreciated! We have fixed this issue and this Friday, April 14th 2017, Westwind will have an entirely new Website with redesigned email and phone features. Again, thank you!