Wheeler Hotel Bronx
🏨 Hotels & Travel · Bronx
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Hotel refused check-in due to guest age policy
The hotel owner was rude and unhelpful to the guest.
Staff member was rude and dismissive during a phone inquiry.
Business reply on Google
The employee in question has been terminated. Thank you for bringing this to our attention. We hope to welcome you back soon so you can experience the exceptional hospitality enjoyed by countless guests in the Bronx.
Staff harassed guests and refused to honor the paid booking agreement.
The hotel has poor hygiene, rude staff, and deceptive billing practices.
Hotel refused refund after denying check-in and provided rude service
Poor enforcement of smoking policy and restrictive guest room access rules.
hotel requires identification for all guests staying in the room
Excessive noise and presence of a dead mouse in the room
staff denied room availability based on discriminatory practices
unhelpful staff, infrequent room cleaning, and constant noise
Room had mold, smoke odor, and lacked basic storage facilities.
The hotel refused to provide a refund for a canceled booking.
hotel failed to process refund after denying room stay
The hotel has thin walls and poor cleanliness standards.
hotel failed to honor room availability and caused long wait times
The hotel charged a higher rate than advertised for walk-in guests.
Lack of parking, unresponsive front desk, and constant loud music.
unauthorized credit card charge occurred while customer was at work
The hotel rooms are not kept clean.