Wilhelm Automotive Repair & Tires
🚗 Auto & Repair · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Technician caused wheel imbalance and shop charged for rebalancing
Business reply on Google
Hi, Bailey. Thank you so much for leaving us a stellar review!
Shop charged for failed diagnosis and provided inaccurate engine replacement quote.
Business reply on Google
Thank you for sharing your experience with us, Alonzo. If you are open to discussing the matter further, we would appreciate the opportunity to speak with you directly. Please feel free to reach out to us at [email protected] or call us at 877-201-6586.
New staff members are perceived as rude and impersonal
Business reply on Google
Hello, we are disappointed to hear about your experience. We strive to provide the highest quality services and the best customer support. If you would like to contact us directly in regard to this matter, please email us at [email protected] or you can call us at 877-201-6586.
poor communication and failure to meet service time commitments
Business reply on Google
We are sorry to hear about the extended wait time during your recent visit. Our goal is to provide efficient service, in a timely manner. We take your concerns seriously and appreciate you bringing this to our attention. If you would like to contact us directly, please reach out to us at 877-201-6586, or email us at [email protected].
Shop attempted to charge for unnecessary transmission replacement
Business reply on Google
Your feedback is important to us, Ty. This is not the level of service we strive to provide, and we understand your frustration. We would appreciate the opportunity to discuss this further. Please reach out to us at [email protected] or 877-201-6586. Your satisfaction is important to us, and we value your business. Thank you!
Excessive repair delays and incomplete or dishonest vehicle service communication.
Business reply on Google
We regret to learn about your experience, Lauren. A month-long repair with poor communication is unacceptable. We would appreciate the opportunity to address your concerns directly. Please contact us at 877-201-6586 or by email at [email protected] as we would like to discuss this matter further.
Technician damaged splash guard and used improper hardware during oil change.
Business reply on Google
We appreciate you taking the time to share your experience. We take your concerns very seriously, and want to assure you that we are committed to addressing this issue. We encourage you to reach out to our customer service team directly at, 877-201-6586, or you can email us at [email protected], to discuss this matter further. Our goal is to understand the situation fully and work towards a resolution. Thank you for bringing this to our attention.
Inconsistent pricing quotes between call center and repair shop
Business reply on Google
Hello Dyaisha, we are disappointed to hear about your experience. We strive to provide the highest quality services at the most affordable rates. If you would like to contact us directly, please email us at [email protected] or you can call us at 877-201-6586.
Customer was overcharged significantly for automotive repair parts and labor.
Business reply on Google
We're disappointed to hear about your experience. Our team strives to provide exceptional service, and we take customer feedback seriously. We would appreciate the opportunity to address your concerns directly. Please contact us at 877-201-6586 or by email at [email protected] as we would like to discuss this matter further.
online booking system fails to notify shop of scheduled appointments
Business reply on Google
Your feedback is important to us. We value your input and apologize about your negative experience. Please feel free to reach out to us at [email protected] or give us a call at 877-201-6586 if you wish to discuss this further.
The shop quoted an excessive diagnostic fee and refused service.
Business reply on Google
We apologize for falling short in meeting your expectations. Please contact us at [email protected] or 877-201-6586 to discuss your concerns further.
The business caused damage to the vehicle interior and refused accountability.
Business reply on Google
We're sorry to hear that your visit did not meet your expectations. Our goal is to provide transparent and excellent service to all our customers. If you would like to speak with us directly regarding your concerns, please reach out to us at 877-201-6586, or email us at [email protected].
The repair shop significantly underestimated the time required for a simple service.
Business reply on Google
We're disappointed to hear about your experience. Please contact us at [email protected] or 877-201-6586 to discuss this further.
mechanic failed to secure a bolt during belt replacement
Business reply on Google
Hi, Clayton. Thanks for taking the time to share your positive experience. We truly appreciate it!
Incorrect diagnosis and faulty starter installation by the repair shop.
Business reply on Google
Hello Andria, we are disappointed to hear about this experience you had. We strive to provide the best services and excellent customer support. If you would like to contact us directly in regard to this matter, please email us at [email protected].
The business failed to perform the promised tire rotation service.
Business reply on Google
It is disheartening to hear of any confusion or miscommunication regarding your recent visit, Dustin. We strive to provide honest and reliable service to all our customers. We appreciate your feedback and will use it to improve our processes. If you have any further concerns, please feel free to contact us at [email protected]. Thank you.
Shop charged for unsuccessful repairs and failed to fix the vehicle.
The business overcharged for oil despite the customer having a coupon.
Technician provided dishonest diagnosis and unnecessary repair quote
Incorrect diagnosis and unauthorized replacement of car battery