Williams Family YMCA
🏋️ Fitness & Gyms · Jacksonville
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Staff provided poor customer service and engaged in unprofessional workplace gossip.
The tennis clinic was canceled without prior notification to the team.
Front desk staff made inappropriate comments regarding the customer's appearance.
Poor facility maintenance and unsanitary bathroom and gym conditions.
Front desk staff are unfriendly and do not provide welcoming service.
Staff engaged in discriminatory and aggressive behavior toward children.
Staff provided incorrect cancellation information resulting in an unauthorized…
The gym facility has an unpleasant odor and requires remodeling.
Facility has safety issues, billing disputes, and aggressive sales tactics.
Limited weekend operating hours for the kids zone
Staff member threatened a customer and physically touched a child.
Customer experienced discriminatory treatment by staff during a basketball game.
Front desk staff provided unhelpful and disengaged service regarding gymnastics…
Childcare services are restricted for nationwide members
Facility charged for membership despite cancellation and lack of services.
Poor league organization and mismanagement of player eligibility and waivers
Business reply on Google
JP- thank you for the many years of membership with your family and stepping up to volunteer. We appreciate your feedback and am very sorry about the most recent basketball experience you, your wife and team. We will be reaching out this week.
Basketball league lacks competitive quality and knowledgeable coaching.
Insufficient swim instructors and frequent class delays.
The business continued charging for a membership after it was canceled.