Wilmington Urgent Care And Family Clinic
🩺 Health & Wellness · Wilmington
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
staff fail to process referrals and communicate in a timely manner
Clinic refused to see patient before posted closing time.
The clinic is unsanitary and has excessive wait times.
staff mocked patient disability and yelled at them
Staff member was rude and condescending to the customer.
Staff provided poor communication and incorrect medical treatment.
Receptionist was rude and refused to connect to a supervisor.
Clinic refused walk-in patients despite being open for several hours.
Long wait time and misleading information regarding patient queue
Business reply on Google
Sorry for the bad experience but lots of people are sick these days. If you went to ER you had to wait a day to be seen so I think our clinic did a good job seeing you in 2 hours. Best wishes
Doctor prescribed medication unsafe for pregnancy despite patient warning
Incompetent phlebotomy staff and inconsistent patient intake policies.
Pharmacy staff were inattentive and unprofessional during the visit.
Business reply on Google
Please post the review for the correct place. We are not a pharmacy. Remove your review!
Clinic refused service due to unlisted early patient cutoff time.
Inconsistent visitor policy and denial of care during a medical emergency.
Physician assistant displayed unprofessional behavior and refused to examine the patient.
excessive wait times in lobby and exam room
Long wait time and lack of staff communication in exam room.
Staff failed to leave a voicemail regarding a cancelled appointment.
Business reply on Google
Hello Manuel! Thank you for your feedback. Patient feedback matters to me very much specially helping the community. Please call or text me tomorrow I have few questions regarding which employee was involved and the name of your girlfriend. Looking forward to hearing from you. Dr. Kahen 818-402-9767
Inconsistent medical care and failure to process patient referrals correctly.
Business reply on Google
Dear Lizeth! Thank you for your review and inputs. We have one of the best clinics and growing very fast. Patients love us but unfortunately we cannot please every patient. We had a busy day with patients flow and we had no choice to divert the patients before the closing time. We have students because our clinic is the best teaching center and the surrounding hospitals and clinics also use students. Your referrals were entered correctly on time. Your insurance company takes time to process it and this is out of our control. And of course due to high quality of patient care we provide, we have to be asking about your medical history on each visit!!! Best Wishes!
Outdated facilities, rude staff, and excessive wait times.