Wingate By Wyndham Charlotte Airport I-85/I-485
🏨 Hotels & Travel · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The hotel rooms and common areas were extremely filthy.
Business reply on Google
Hello Mr Lee, I am sorry that you think this way. We have the best reviews and great awards for our Hotel. You must be already upset with the flight cancellation and paying for the Hotel which the Airline did not cover it. Thank you for staying with us. Sunny S
hotel charged credit card twice after guest checked out early
Staff member hung up on the customer during an inquiry call.
Business reply on Google
Hello Lorynda, I apologize for the action of the clerk answering the questions.I will talk to the person. I apologize again. I am sure not everyone is the same. Please check out our other reviews. Thank you, Sunny S
Hotel rooms and facilities are dirty, outdated, and poorly maintained.
hotel room lacked hot water and management failed to respond
Hotel lacked hot water and provided poor shuttle communication
Front desk staff was belligerent and unprofessional regarding a room booking error.
Business reply on Google
Dear CANDACE, I have checked the video. You came to the front desk to check in at 10.38pm. You came down to change the room at 10.48pm. After resolving you took the new room keys at 10.54pm and went back. Yes, Latesha checked you in and gave you the wrong key. You had a red bag and your daughter had a pink blanket. You had a little conversation with Charles. He did not raise his voice. He did not wanted to argue with you. You on the other hand raised voice to both Charles and Latesha. Latesha helped you out. This is what the video shows. As I have mentioned , we will take care of Charles internally and as per labor law code. Have a great day. Thank you for staying with us. Sincerely, Sunny Singh, GM
Personal items and money were stolen from the hotel room.
Customer charged twice due to non-refundable booking error
Front desk staff was rude and refused service regarding a service animal.
Business reply on Google
Hello Felicia, Hope you are doing good. Unfortunately you did not stay with us. The name of our Hotel is Wingate By Wyndham Charlotte Airport at 4238 Business Center Dr. you must have stayed some other hotel. Please look for that hotel which you stayed at write a review on them. We did not find you on our system. You are always welcome at our Hotel with your service dog. Thank you again. Regards, Sunny Singh,GM
Hotel room had mold and staff failed to address noise complaints
hotel room infested with bed bugs causing medical issues
Hotel room had stained sheets, broken shower, and poor staff conduct.
Hotel refused to refund a booking made for the wrong date.
Business reply on Google
Ms Lindhurst, I apologize for the inconvenience. You reserved the room and paid through Expedia web page. You prepaid Expedia and not the Hotel directly. You need to contact Expedia and ask them for your money. The Hotel has nothing to do with. The billing was a low cost non cancellable and non refundable that what you chose. Again, apologies from the Hotel but please contact the Expedia team. Regards.
The hotel room was infested with cockroaches.
Business reply on Google
Hello, Spoke to Ms. Wafa on the phone. Ms. Wafa and family checked in at our Hotel at 10.32pm. After a while the next door guest called the front desk and complained regarding loud noise from Ms Wafa's room. The front desk had to call her and requested to keep the noise down since some guests are sleeping. Ms Wafa left at around 2am. Ms wafa said that all of them were taking shower that's why it was noisy. Next day she called me and complained regarding the roach. And I was willing to give half of the points back since I had to give half off to the other guest for the noise that woke them up. Ms Wafa then started screaming at me and would not let me speak. She started cursing at me and telling me that she wishes that I won't have a family and loose money. She became very personal. I was still very calm and professional. We called the pest control to check out the room. We left it at that. I apologized to her several times but she keeps on screaming. Hope this clears out most of the things. Thank you again for staying with us. Sincerely, Sunny Singh, GM
Airport shuttle service is unavailable during mid-afternoon hours.
Business reply on Google
Hello, Our shuttle timings are from 5am till 1pm and then 4pm till midnight. The manager picks people up between 1pm and 4pm if he is available. Ms McEntee didn't even stay at the Hotel. It was her son who stayed. I spoke to Michael and he understood the situation and didn't have any complaints. But I would like to apologize to both of you regarding the shuttle timings. There might be a confusion. Again, Michael stayed at the Hotel and he did not had any complaints regarding the appearance of the Hotel or the shuttle. Thank you, With regards, Sunny S
Hotel failed to disclose lack of water and shuttle service.
Hotel refused refund after falsely claiming no rooms were available.
Business reply on Google
Hello Kent, Thank you for leaving this review. That's what we get when we do not refund for No Show and it is a non refundable booking. Regards
Hotel refused refund and facility was poorly maintained and smelled bad
Business reply on Google
Hello Ms Mann, When you reserve your room with 3rd party, you need to contact them for refund. You booked for the wrong date. How we are responsible for that? First you need to blame the Airline for which you were stranded. So, when people are upset with the Airline and cannot do anything, they tend to get upset on other people like Hotels and Cabs or Uber. Have you read our reviews? I am sorry that everything went wrong with you. You need to send the Hotel folio to the Airlines to get it reimbursed. Apologies again. With regards, Sunny S., GM
Vehicle was broken into and items stolen in hotel parking lot.
Business reply on Google
We are sorry to hear about this, thank you for your feedback.