Wingate by Wyndham Humble/Houston Intercontinental Airport

Understaffed hotel with poor room conditions and ineffective management response.

Hotel cancelled reservation without assistance or immediate resolution

Poor breakfast quality, broken amenities, slow service, and unpleasant odors.

Hotel has multiple maintenance, safety, and amenity failures.

Inadequate parking, staff intrusion, and missing room amenities.

Hotel has dirty pool, foul-smelling rooms, and inadequate breakfast options.

hotel room had pest infestation and multiple maintenance and cleanliness issues

Hotel cancelled confirmed reservation leaving guest without accommodation late at night

Room was dirty and infested with bed bugs.

The hotel room had broken air conditioning and poor sanitary conditions.

hotel rooms were filthy and smelled of smoke

Hotel cancelled a fully prepaid reservation without any prior notification.

Unreliable airport shuttle service and unresponsive phone support.

The hotel room and bathroom were not clean.

Staff ignored privacy signs and hotel had poor breakfast availability

Room lacked security, had poor linens, and was not cleaned properly.

Unreliable shuttle service, missed wake-up calls, and poor staff conduct.

The hotel room had a broken television and insufficient towels.

Vehicle was towed from authorized parking and hotel refused reimbursement

Missing hair dryer, unpleasant room odor, and poor breakfast quality.