Wings World HTX
🍽️ Restaurants · Humble
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The business closed an hour earlier than scheduled.
Business reply on Google
Hi Arielle, Could you please email us with details as we don't show being closed an hour early anytime recently? [email protected]
customer experienced food poisoning after eating at the restaurant
Business reply on Google
Hi Chabrie, We're sorry to hear that you were not feeling well. We maintain strict food safety and handling standards and have had no other reports of similar issues. Because symptoms like this can arise from a variety of sources, we take care to review each concern thoroughly. We’d like to look into your visit in more detail—please contact us at [email protected] with the date, time, and items ordered as we take all feedback seriously.
Staff provided poor customer service and tables appeared unhygienic.
The food arrived cold and lacked crispness.
Business reply on Google
Hi Claudette, What you described is not how our wings should be served. We’re reviewing what happened with our team to ensure consistency moving forward. Thank you for being a returning customer—we’d love the opportunity to make this right if you contact us directly @ [email protected]
unresponsive staff and unreliable service for catering and in-person orders
Business reply on Google
Hi Monica, Thank you for taking the time to share this. We truly appreciate you trying to support our business and we’re sorry for the frustrating experiences you’ve had. The phone line has been an issue for almost all year with some technical issues. There's a number for us but it doesn't always get to us through the online system so that’s on us, and we’re actively correcting it. We’ve since been working on improving front-of-house coverage, responsiveness, and inventory planning so situations like this don’t continue. Could you by chance email us with details from today 12/9? [email protected] We value your feedback and hope one day we can earn back your trust with the level of service you deserve.
The restaurant was unclean and the staff provided poor customer service.
Business reply on Google
Hi Anavette, Apologies that you didn't have a good experience with us. Please email us to discuss further [email protected]
Long wait time and poor food quality.
long wait times and missing food items from order
The business failed to issue a refund for an unfulfilled order.
The restaurant is frequently closed during posted business hours.
The wings were overcooked and under-sauced, and the fries were undercooked.
The chicken wings were spoiled, cold, and poor quality.
business failed to process refund immediately after order cancellation
Business was closed during posted operating hours.
Poor food quality, long wait times, and health department closure notice.
Owner refused to provide requested sauces listed on the menu.
The chicken wings were not cooked thoroughly.
Business reply on Google
My apologies for you feeling that your wings wasn’t cooked well. Per the city our fryers are set for 12 mins, if you want longer, you have to specify at ordering. We do not serve uncooked chicken. Thanks for the review but please state facts and not assumptions!
Employees argued and refused to take the customer's order.
Business reply on Google
Sorry for your experience!!!!
The boneless wings were overfried and excessively salty.
Business reply on Google
I am extremely apologetic for your first experience being a sour one. We are definitely taking your concern to heart. We used a different vendor for the boneless and won’t be doing that again. We would love to right our wrong by offering you a complimentary meal on us whenever you’re in the area. Or even if you’d like to stop by, ask for management and I assure I’ll make it right! Again, I’m super apologetic and hope you enjoy the rest of your day.
Poor food quality and long wait times caused physical illness.
Business reply on Google
My apologies for your bad experience, I wish you would’ve told management, we would’ve been more than happy to fix the order for you. I am extremely apologetic for your experience. Hopefully we get a second chance for a first impression. Thanks!!!