Wokker
🍽️ Restaurants · Houston
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Business closed early and failed to provide a refund for order.
Business reply on Google
Hey Gustavo, We apologize for the mix-up and for leaving you high and dry like a stir-fry without its sauce. We'll reach out directly so we can make this right and ensure your next experience is sizzling with satisfaction!
The food lacked seasoning despite good presentation and service.
Business reply on Google
Hey Phell, Thanks for sharing your thoughts with us. We're glad to hear the vibe and service made it a bit brighter.
Live insects found in the broccoli dish
Poor customer service and unsatisfactory food quality.
The Pad Thai appearance and soggy fries were disappointing.
Long wait time for service at the kiosk and register.
The fried rice contained an excessive amount of salt.
The food served was flavorless and of poor quality.
Business reply on Google
Howdy Wallis! 😟 First off, I want to thank you for taking the time to share your experience with us, even if it wasn't a great one. I'm genuinely sorry to hear that your visit didn’t meet your expectations, and I appreciate your honesty. Say it isn't so that we got such a poor rating 😱. We strive to bring bold flavors and delicious dishes to your table, so it’s disheartening to hear we missed the mark. Your feedback is super valuable, and we take it seriously. We take quality control very seriously so we'll be sure to work with our staff to ensure a better experience for future customers.
The food was overcooked and the pad Thai was poor quality.
Business reply on Google
Howdy Jordan! 😢 Let me begin by saying, I want to sincerely thank you for sharing your experience with us, even though it wasn't what you had hoped for. I’m truly sorry to hear that your meal didn’t live up to the 4 and 5-star reviews that brought you in. We aim to serve delicious dishes, and it sounds like we really dropped the ball this time. Your feedback about the overcooked egg rolls, chicken katsu, and brisket pad Thai is incredibly valuable to us, and I’ll be discussing it with our kitchen team right away. We want to ensure that every dish is cooked to perfection and bursting with flavor! Wokker works to innovate and create new classic comfort dishes for Houston. We work on continuously tweaking each dish until it gets closer and closer to perfection. Thank you for your feedback again.
The food flavor profile did not meet expectations.
customer experienced food poisoning after eating undercooked brisket pad thai
The food packaging was inadequate for the consistency of the meal.
Business reply on Google
Howdy Aryan, Apologies for your Sweet Soy Eggplant dish not arriving up to your standards. Due to some supply chain issues, the packaging you received wasn't our normal container. We're constantly striving to deliver a better product whether you order directly from us or through third-party companies. I hope you'll give us another try.
The front desk staff provided poor customer service.
Business reply on Google
Howdy Max, Thank you for taking the time to share your feedback with us. We greatly appreciate your continued support and want to extend our apologies for the negative experience you had. We understand that exceptional customer service is essential, and we apologize for falling short of your expectations. We value your patronage and would like to assure you that we are taking your comments seriously. We will be addressing this matter with that staff member to ensure that such incidents do not happen again. We genuinely appreciate your loyalty as a customer and notice you've dined with us often. I hope this one experience doesn't tarnish the many good experiences that you've had with us. Please reach out to me at [email protected] so that we can further discuss the issue and make it right for you.
Small portion sizes and broken air conditioning at the restaurant.
The food items lacked expected ingredients and flavor profiles.
The food served did not match the advertised menu image.
The brisket in the Pad Thai lacked flavor.