Woodhouse Spa
💅 Beauty & Spa · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The massage service provided was ineffective and lacked professional quality.
Business reply on Google
Thank you for taking the time to share your feedback. We are truly sorry to hear that your Stretch & Recovery service did not meet your expectations. Our goal is for every guest to leave feeling cared for and receiving the quality experience they anticipated. A member of our management team has reached out to you directly, as we would appreciate the opportunity to learn more about your experience and discuss your concerns. We value your feedback and hope to have the chance to make this right. Thank you again for bringing this to our attention. Please contact us at (317) 981-8888 so we can address this directly.
Disorganized booking management and poor facility maintenance during spa visit.
Business reply on Google
Thank you for bringing this to our attention. We sincerely apologize for falling short of your expectations, especially on your birthday. This is not the experience we strive to provide. We would appreciate the opportunity to speak with you directly and learn more about your visit. A member of our management team will be in touch with you shortly.
Poor service, canceled appointment, and lack of cleanliness at the spa.
The spa repeatedly canceled appointments on the day of service.
Business reply on Google
Thank you for your feedback, we’re very sorry for the repeated same-day cancellations and the inconvenience this caused. We have reached out to you directly to follow up and make this right, and we hope to have the opportunity to welcome you back for a seamless experience.
Couples massage was incorrectly booked as two separate appointments.
Business reply on Google
Candi, Thank you for sharing your feedback with us. I am truly sorry that we missed the mark during your 10-year anniversary celebration; this is certainly not the experience we intended for you. I have reached out to you directly by phone to discuss this further and personally ensure we make this right. We value your trust and hope to have the opportunity to restore your confidence in our service. Best regards, Woodhouse Spa-Bottleworks
Staff member engaged in uncomfortable and unprofessional personal conversation during…
The spa misbooked and cancelled appointments with little notice.
The business does not answer phone calls.
Massage quality was poor and felt rushed for the price paid.
Couples massage appointment was cancelled for one person due to staffing.
Business reply on Google
Becky, we are truly sorry to hear about your recent experience. We completely understand how disappointing it must have been to have your special birthday plans disrupted, especially after making the long drive and looking forward to a couples massage together. We also apologize your guest’s first visit fell short of what we strive to provide. Your loyalty and trust mean so much to us, and we never want you be let down by your experience. Please reach out to us directly at [email protected] as we would love the opportunity to personally connect with you and make this right.
Staff provided unwanted critique and aggressive sales instead of requested service.
Spa treatment was incomplete, disorganized, and left the customer freezing cold.
Business reply on Google
Hi Monica, We are so sorry to hear about your experience. We would like to make this right for you - please call our front desk or email us at [email protected].
Mandatory gratuity was automatically added to the final bill.
Business reply on Google
Hello Cath! Thank you for sharing your feedback with us. We’re glad to hear that you enjoyed your massage and that your masseuse provided excellent service. We understand your surprise regarding the automatic 20% gratuity added to your bill. This policy is in place for our weekend services to ensure our staff are fairly compensated for their hard work during our busiest times. We appreciate your understanding and your willingness to tip generously. We strive to provide a high-quality experience and value all our guests' input. If you decide to visit us again, please feel free to reach out directly, and we would love the opportunity to make your next experience exceptional.
The customer experienced poor service during an anniversary spa visit.
Business reply on Google
I’m really sorry to hear about your experience and I understand your frustration. It’s disappointing to know that we didn’t meet your expectations, especially on such a special occasion. We always strive to provide exceptional service, and it’s clear we missed the mark in your case. Your feedback is invaluable and we will be using it to address the issues you’ve mentioned to ensure this doesn’t happen again. I completely respect your decision to move on, but if you ever reconsider, we’d love the opportunity to make things right. Thank you for sharing your feedback.
Incorrect billing and failure to resolve service disputes
Massage therapist provided insufficient time and poor technique during the session.
Therapy time was cut short and service quality was lacking.
Gel polish chipped within three days of application
Business reply on Google
We would be happy to re-apply and fix the affected nails at no charge. Have we scheduled that for you to come in?... If not please give us a call so we can fix the issue. Thank you!
Massage therapist was untrained and caused physical discomfort during the session.
Business reply on Google
We apologize for the uncomfortable experience you had during your visit and appreciate your feedback. We understand how important it is to feel at ease during a massage, especially after such a significant milestone as becoming a mother. Your comfort is our top priority, and we are sorry for the incident with the oil. We're glad to hear that our front desk staff was kind and accommodating and provided you with a discount. We would be happy to assist you further if you would like to discuss your experience or if you have any additional concerns. Feel free to reach out to us via text or call.
The spa double booked appointments and cancelled on short notice.
Business reply on Google
We apologize for the inconvenience you experienced when we could not accommodate the Salt Room you had scheduled for you and your sister. We understand how frustrating it can be to have plans disrupted, especially when you have guests visiting. Please feel free to reach out to us via text or call if you would like to discuss this further or if there is anything else we can do to assist you.