Woodlawn Auto Care Inc
🚗 Auto & Repair · Chicago
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Vehicle repairs were ineffective and resulted in additional mechanical issues.
The business charges significantly higher prices for repairs and diagnostics.
poor communication regarding vehicle maintenance services
Vehicle developed multiple new mechanical issues after repair service.
The shop attempted to overcharge for unnecessary vehicle repairs.
Business reply on Google
I'M SORRY BUT WE DONT HAVE ANY RECORDS OF YOU EVER BEING AT OUR FACILITY, YOU MAY HAVE US MISTAKEN WITH THE SHOP ON WOODLAWN AVE., WHICH IS CALLED INTERSTATE. HAPPENS ALL TIME CAUSE THEY ARE ON WOODLAWN AVE. SO MOST ASSUME THAT IS THEIR NAME IS WOODLAWN AUTO CARE. UNFORTUNATELY MOST OUR BAD REVIEWS ARE CAUSED BY THIS MISTAKE. IF YOU HAVE ONE OF OUR RECEIPTS PLEASE BRING IT IN OR POST IT HERE AND WILL BE HAPPY TO ADDRESS YOUR CONCERN.
Mechanics failed to diagnose overheating, leading to engine failure.
Unresolved vehicle issues after excessive charges and alleged discriminatory service.
The shop suggested unnecessary repairs and displayed poor customer service.
Business reply on Google
Thank you for taking the time to share your experience Mr. Tolbert. There may have been a miscommunication, because we do take the time to inspect cars thoroughly and provide estimates for the repairs. In these hard times we don’t expect you to repair everything but for your safety we have to make you aware and help you prioritize your vehicles repairs. Please contact us if we can help with any other questions you may have
The business charged for repairs without resolving the vehicle issue.
Business reply on Google
Hello Raven, unfortunately In some situations if the vehicle has multiple issues in one system or if one issue keeps us from diagnosing the vehicle further. there is times where a part may need to be replaced to perform further diagnosis only to find that there possibly may be another issue. In this case we make sure the customer is informed and allow them to make their decision before any repairs are performed . No surprises here.
Staff provided rude service and refused to perform an oil change.
The business overcharged and failed to meet the service timeline.
Business reply on Google
I believe you have us mixed up , we’re an auto repair shop, we don’t do anything that has to do with washing and detailing vehicles.
Staff members were rude and disrespectful to the customer
Business reply on Google
I do apologize for your bad experience. my records don't show you coming here for years. Maybe you have us mistaken with the shop down the block. Hopefully we can see you again in the future.
Customer alleges overcharging and poor communication regarding vehicle repairs.
Business reply on Google
Hello Mark! we do not have any record of your vehicle ever being here. Are you sure you are reviewing the correct place? Please feel free to reach out to us at 773.374.1100.
The business repeatedly refuses to provide service to the customer.
Business reply on Google
Thank you for the feedback Angela. We are a very busy repair facility and we take our work on a first come first serve basis. We recommend that customers drop their vehicles off instead of waiting. Our practice requires time to accurately diagnose vehicles and is not something that we can do immediately upon request.
customer unable to schedule service appointments after multiple attempts
Business reply on Google
Hi Richard, you must have us mixed up with another business. We turn most work around with 24 hours. We actually specialize in corvettes and have three of them at our repair facility right now. Please feel free to give me a call so we can get you in, 773.374.1100. Sam
Mechanic provided incorrect diagnosis and unnecessary expensive repair quote
The business charges significantly higher prices than competitors for services.
Business reply on Google
We are sorry that you weren’t satisfied with our pricing. We do have a price match guarantee as to where we will beat any written estimate from another repair facility. That is how confident we are in our pricing. Feel free to reach out to us at 773.374.1100 if you want to take us up on this offer. Thank you!
Power steering repair failed shortly after payment.
Vehicle was not serviced after waiting for several hours
The shop failed to repair a power steering leak correctly.
Business reply on Google
I really hate to do this Rashad, but you have the facts all wrong. You came into our establishment and you asked us to replace the power steering pressure hose. You indicated that you had diagnosed the vehicle yourself. You declined an inspection from us. The reason your vehicle was not repaired properly the first time was because you misdiagnosed your vehicle. You did not want to pay the inspection fee, so you took a chance at diagnosing your vehicle (which turned out to be an incorrect diagnosis). Furthermore, when you came back, we checked your vehicle for free as a courtesy to you. It turned out that you had something else going on with your power steering system. We are not responsible for this. We performed the task that you specifically asked us to perform. On a side note, if you claim that your mother had a bad experience with us in the past, why would you come to us at all? I'll leave it at that and hope that you can accept responsibility for your actions.