WoodSpring Suites Austin North I-35
🏨 Hotels & Travel · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The hotel room was dirty and the staff was unprofessional.
Business reply on Google
We're sorry your stay got off to such a disappointing start and that you ultimately chose to continue your trip elsewhere. A guest should feel comfortable and confident in their stay from the moment they arrive, and we regret that your experience fell well short of that. The concerns you described about the overall condition of the property and the level of service deserve careful attention. We hope you'll consider giving us another opportunity in the future.
Hotel failed to honor a confirmed reservation upon guest arrival
Hotel overbooked and cancelled reservation without notifying the customer
Business reply on Google
Dear Julianne, We are disappointed that your experience with us fell short of expectations. Please know your feedback is invaluable to us, and we will use it to enhance our services and accommodation. If you wish to discuss your experience, please contact us directly. We value your business and look forward to the opportunity to make your stay exceptional.
Reservation was cancelled without notice or explanation upon arrival
Business reply on Google
Dear Ronald, We are disappointed that your experience with us fell short of expectations. Please know your feedback is invaluable to us, and we will use it to enhance our services and accommodation. If you wish to discuss your experience, please contact us directly. We value your business and look forward to the opportunity to make your stay exceptional.
The hotel charged unexpected additional fees for taxes and linens.
Business reply on Google
We are disappointed that your experience with us fell short of expectations. Please know your feedback is invaluable to us, and we will use it to enhance our services and accommodations. If you wish to discuss your experience, please contact us directly. We value your business and look forward to the opportunity to make your stay exceptional.
Theft occurred in the laundry room and staff could not review footage.
Business reply on Google
We are disappointed that your experience with us fell short of expectations. Please know your feedback is invaluable to us, and we will use it to enhance our services and accommodations. If you wish to discuss your experience, please contact us directly. We value your business and look forward to the opportunity to make your stay exceptional.
The hotel room was dirty with stained floors and bad odors.
Business reply on Google
We are disappointed that your experience with us fell short of expectations. Please know your feedback is invaluable to us, and we will use it to enhance our services and accommodations. If you wish to discuss your experience, please contact us directly. We value your business and look forward to the opportunity to make your stay exceptional.
Prepaid hotel reservation was cancelled without notification or valid reason.
Business reply on Google
We are disappointed that your experience with us fell short of expectations. Please know your feedback is invaluable to us, and we will use it to enhance our services and accommodations. If you wish to discuss your experience, please contact us directly. We value your business and look forward to the opportunity to make your stay exceptional.
The hotel room was dirty with sticky floors and hair.
Business reply on Google
We are disappointed that your experience with us fell short of expectations. Please know your feedback is invaluable to us, and we will use it to enhance our services and accommodations. If you wish to discuss your experience, please contact us directly. We value your business and look forward to the opportunity to make your stay exceptional.
Hotel overbooked rooms and turned away guests with confirmed reservations.
Business reply on Google
We're sorry to hear that our hotel did not exceed your expectations due to the overbooking issue. Your feedback is invaluable, and we will address these concerns to improve our services. If you wish to discuss your experience further, please contact us directly.
The hotel has mildew and a terrible odor.
Business reply on Google
We are disappointed that your experience with us fell short of expectations. Please know your feedback is invaluable to us, and we will use it to enhance our services and accommodations. If you wish to discuss your experience, please contact us directly. We value your business and look forward to the opportunity to make your stay exceptional.
Employee assaulted guest and shared private information with unauthorized individuals.
Business reply on Google
We are disappointed that your experience with us fell short of expectations. Please know your feedback is invaluable to us, and we will use it to enhance our services and accommodations. If you wish to discuss your experience, please contact us directly. We value your business and look forward to the opportunity to make your stay exceptional.
The hotel room was dirty, damaged, and had poor staff service.
Business reply on Google
Thank you for taking the time to provide your feedback. Your experience is not reflective of the standards we strive to maintain. Please know that your feedback is invaluable to us as we will use it to enhance our services and accommodations. If you would like to discuss your experience further, please feel free to contact us directly. We value your business and would greatly appreciate the opportunity to make things right.
Hotel cancelled pre-paid reservation due to a pricing error
Business reply on Google
Thank you for taking the time to provide your feedback. Your experience is not reflective of the standards we strive to maintain. Please know that your feedback is invaluable to us as we will use it to enhance our services and accommodations. If you would like to discuss your experience further, please feel free to contact us directly. We value your business and would greatly appreciate the opportunity to make things right.
Room was unsanitary with roaches and poor housekeeping service.
Business reply on Google
We are truly sorry to hear about your disappointing experience and the issues you encountered during your stay. Your feedback is invaluable, and we will address these concerns to improve our service and facilities. If you wish to discuss your experience further, please contact us directly.
The hotel room was dirty and smelled of cigarette smoke.
Business reply on Google
We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodation. If you would like to discuss your experience further and/or provide us with more details, please do not hesitate to reach out to us directly. We value your business and would like the opportunity to make things right.
Staff member allegedly stole cash and hotel failed to refund deposit
Business reply on Google
We deeply apologize for the distressing experience you had during your stay, and we appreciate you sharing your concerns with us. Your feedback is invaluable in helping us address issues and improve our services. We understand your frustration regarding the payment issues and the conflicting information you received. Regarding your security deposit and 1 night refund, it will be mailed to you within the next few days. It's understandable that you would be frustrated. However, it's important to remember that hotel staff have a difficult job, and sometimes mistakes happen. It's also important to keep in mind that leaving a negative review that includes accusations may not be the most effective way to resolve the situation. Please know your debit card was never charged. We follow strict payment procedures, and any charges made are only for authorized expenses incurred during the guest's stay. If you would like to discuss your experience further, please do not hesitate to reach out to us directly. Thank you for your business!
unprofessional staff and concerns regarding the clientele staying at the hotel
Business reply on Google
Thank you for taking the time to share your feedback with us. We appreciate your constructive comments, and we apologize for any inconveniences or disappointments you experienced during your stay. We take guest feedback seriously, as it helps us identify areas for improvement and make necessary changes to enhance the overall guest experience. We understand the importance of having a friendly and professional staff to ensure a pleasant stay for our guests. Your concern about the behavior of some individuals on the property is noted. We appreciate your advice and understanding, and we assure you that your comments will be taken into consideration as we continue to make improvements to our hotel. We hope to have the opportunity to welcome you back in the future. We appreciate your business!
Hotel suffered from poor cleanliness, broken amenities, and safety concerns.
Business reply on Google
I'm sorry to hear that your experience at the hotel was not up to your expectations. While it's good to hear that the staff was polite and tried to help, it sounds like there were several issues that made your stay less than comfortable. If you would like to discuss your experience further and provide us with more details, please do not hesitate to reach out to us directly. We value your business and would like the opportunity to make things right.
The hotel room had a bad smell and stained bedding.
Business reply on Google
2 / 2 Thank you for taking the time to leave your feedback. We are sorry to hear that your experience with us did not meet your expectations. We take all comments seriously and will address these issues with our staff to ensure that we provide a more welcoming environment for our guests. We apologize for any inconvenience caused by the unpleasant odor in the room and stained bedding. We will work hard to rectify these issues and improve the quality of our accommodations. We hope to have the opportunity to serve you better in the future.