WoodSpring Suites Columbus West
🏨 Hotels & Travel · Columbus
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Reserved room was not cleaned or ready by check-in time.
Business reply on Google
Apologies for any inconvenience. Our check in time starts at 3pm. Sometimes we are a little short staffed. We do our best to accommodate all of our guests. We wish you the best.
Hotel double booked the room leaving the family without accommodation
Business reply on Google
Apologies for the mis-communication. Several attempts were made to reach out ahead of time to give notice the room was not available. We wish you the best.
Hotel has roach infestation, poor cleanliness, and inadequate staff service.
Business reply on Google
We apologize for the inconveniences that you have experienced while staying at our hotel. We do offer 24-hour front desk services with on call maintenance for immediate, and urgent issues due to being an extended stay type property all issues inside of the room must be communicated to the staff in a timely manner to keep in with the best possible standards. We value you as a guest and have documented and are working to handle the situations. Please note that while trying to make sure you aren't disturbed during your stay, we alert all long-term guests of the housekeeping program which do not include daily service, but guest can opt in to additional housekeeping or the exchange program. If you have any additional issues that need to be addressed, please reach out to the property manager directly. Thank you for your business and we hope you have safe travels in the future
room infested with bugs and rude staff member
Business reply on Google
Dear Zach, On behalf of the entire staff, I would like to apologize for your experience during your recent stay with us! We strive to provide a safe, comfortable environment for all of our guests. Unfortunately, you will encounter bugs from time to time in Hotel's we do our best to stay on top of issues like that. We are successful in doing this with the help of our guests! Any issues are happily taken care of when the staff are notified! All of our staff are friendly and accommodating to all of our guests and are professional. We address all guests with respect and ask that guests be fully clothed when outside of the guest room. Again, we are sorry to hear that you did not enjoy your stay with us and wish you well in your future travels.
Front desk staff was rude and condescending during a phone call.
Guest contracted scabies from hotel and was denied room change
Staff entered guest room and searched personal belongings without authorization.
Hotel refused pets despite reservation and failed to process refund
Business reply on Google
Dear Ms. Milliken, i am very sorry for the problems you encountered when arriving at the hotel. We do have pet restrictions and weight limits and the call center should have advised you of that. I am sorry they did not make you aware and you drove that distance and then could not check in. Your card was charged , Ms. Dee explained she had checked you in and charged the card at check in , when going over the rules and policies is when she found out about the dogs. The refund was completed as soon as she found out that you had the dogs and they did not meet our guidelines. Your card only had a pending charge that will drop off and your money will be in your account, because we did not charge it. Again, I apologize for any inconvenience. I wish you well in you future travels. Lysa Burlison General Manager WoodSpring Suites- Hilliard/Columbus
Hotel failed to provide housekeeping services and initiated an unfair eviction.
Business reply on Google
Dear Ms. Sims, I am very sorry your stay wasn't as you expected. The hotel has rules and policies that must be followed. Housekeeping is done every other week. We are not a nightly hotel, who has the staff to clean rooms daily. You are offered the ability to change your linen out daily or how ever you want to change it at the desk. Payments are to be paid weekly on the day they are due. The hotel does not carry balances on rooms. I am sorry if this was a problem, however we have to follow procedures. We wish you luck in the future. Sincerely, Lysa Burlison General Manager
Staff allegedly searched personal belongings and failed to provide cleaning services.
Business reply on Google
Thank you for your stay we hope you well return. Thank you Lysa Burlison
Unfair pet fees and unprofessional staff conduct regarding room access.
Business reply on Google
We are sorry for the inconvenience during Your stay. We are only trying to enforce the rules for all Guests safety. Unfortunately We no longer allow cats at Our location due to excessive damages caused by them unfortunately. We greatly apologize Your stay did not meet Your expectations. Thank You, Andy
Unsanitary room conditions, poor staff availability, and incorrect billing charges.
unresponsive staff and filthy room with insect carcasses
Business reply on Google
Thank you for your review. Though we are never happy when a guest feels disappointed we do appreciate hearing your perspective. We wish you the very best in your future lodging and travels. -Charlie, Guest Engagement Specialist- WoodSpring Suites
The hotel cancelled the reservation without adequate notice.
Business reply on Google
Oh no --- I’m so sorry about this inconvenience. That was not the first impression we were aiming for and we are so disappointed to hear that you got a bad impression of our hotel before you even got to stay with us! I apologize for the great inconvenience this caused you and for the bad impression it left you with. Best Wishes in all your future travels. -Nationwide Hotel Management Company, LLC
Hotel cancelled reservation due to overbooking and offered more expensive alternative.
Business reply on Google
Oh no --- I’m so sorry a room was not available. That was not the first impression we were aiming for and we are so disappointed to hear that you got a bad impression of our hotel before you even got to stay with us! I apologize for the great inconvenience this caused you and for the bad impression it left you with. Best Wishes in all your future travels. - - Nationwide Hotel Management Company, LLC
Staff were rude, laundry machines malfunctioned, and room rates were increased.
Business reply on Google
I'm terribly sorry to see that your wonderful stay with us ended with an unpleasant impression. We wish you the very best in your future lodging and travels. - - Nationwide Hotel Management Company, LLC
Hotel room was dirty with poor maintenance and inadequate staffing
Business reply on Google
We are so sorry we disappointed you. We work hard to make every guest's experience a great one and it truly is heartbreaking to know that we let you down. - - Nationwide Hotel Management Company, LLC
The hotel room was provided in an unhygienic and unclean state.
Business reply on Google
Thank you for your feedback and for sharing your less than pleasant experience. We apologize that your room was not ready when you checked in. That is certainly not the impression we were aiming for. We're so sorry for your disappointing experience. We wish you well in all your future travels. - - Nationwide Hotel Management Company, LLC
Room cleaning, bed comfort, and after-hours support are inadequate.
Business reply on Google
I'm terribly sorry to hear about these frustrations during your recent stay with us. We pride ourselves in prompt, attentive service offering a great place at a great price and it sounds like we let you down. We hope your future travels are truly wonderful ones. - - Nationwide Hotel Management Company, LLC
Hotel charged for a night despite poor conditions and refund promise.
Business reply on Google
Thank you for taking time to review our hotel, Jill. We are sorry to hear that our hotel did not meet your expectations and for the inconveniences your experienced. We are known for our affordable, clean, and comfortable rooms and we’re sorry that was not your experience. We wish you only the best in your future travels.