WoodSpring Suites Jacksonville Baymeadows
🏨 Hotels & Travel · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Front desk was unattended and lobby environment was unsanitary.
Staff unavailable for check-in and refusal to provide a refund
Business reply on Google
so sorry that that happened to you i will try to look for your reservation and see what went wrong
The building smells of marijuana and the manager is unprofessional.
Poor room cleanliness, faulty lighting, and strong odors reported.
The hotel rooms are dirty with rusted bathroom fixtures and poor service.
Hotel room was infested with cockroaches and lacked basic cleaning services.
hotel has pest infestations, drug activity, and poor facility management
Front desk unavailable for check-in and safety concerns in parking lot.
Lack of front desk staff, limited amenities, and poor cleanliness.
hotel rooms contain black mold and staff failed to check-in guest
Presence of roaches in the room and rude front desk staff.
Presence of pests, poor cleanliness, noise issues, and denied refund request.
Unsanitary room conditions, noise disturbances, and unsafe environment.
Business reply on Google
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with us did not meet your expectations. We strive to provide a comfortable and professional environment for all of our guests, and we regret that we did not succeed in this instance. Please know that we are taking your concerns seriously, and we will look into the maintenance and service issues you mentioned. If you'd like to discuss this further or provide more specific details, please feel free to reach out to us directly. We value your input and hope to improve moving forward.
Unsanitary room conditions, broken amenities, and poor front desk service.
Hotel cancelled confirmed reservation due to overbooking during an emergency evacuation.
Manager cancelled reservation without notice during a hurricane evacuation
Hotel room was unsanitary with roaches and poor management response.
Staff refused early check-in despite confirmation and displayed rude behavior.
Front desk is unresponsive and there is excessive noise in rooms.
Unsafe room conditions and unauthorized rate increase after requesting cancellation.
Business reply on Google
Thank you for your comments. Please feel free to call me directly so we can discuss this further.