WoodSpring Suites Jacksonville Orange Park
🏨 Hotels & Travel · Orange Park
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The hotel failed to return the incidental deposit after the stay.
Staff exhibited discriminatory behavior and unauthorized billing practices.
Hotel cancelled reservation without notice and provided poor customer service.
The hotel double billed the credit card and lacks cleanliness.
The hotel room was not cleaned prior to guest arrival.
Lack of amenities, hot water, and room access issues.
multiple rooms were filthy with damaged bedding and poor service
The hotel room and common areas were not properly cleaned.
Incorrect billing charges, strong odors, and unclean room upon arrival.
Business reply on Google
Thank you for taking the time to leave us a review. We are sorry for the issues you experienced during your stay and will use your feedback to improve our guests' experience.
The hotel room and hallways are infested with roaches.
Long wait time for staff at the front desk
The hotel rooms and carpets are extremely dirty and unmaintained.
unauthorized charges and failure to issue promised refund
Unsanitary room conditions, pest infestation, and lack of onsite staff.
Poor cleanliness, uncomfortable mattress, and lack of onsite security staff.
Reservation cancelled without notice or assistance finding alternative accommodations
lack of coffee amenities and poor room cleanliness
Business reply on Google
Thank you for taking the time to provide your feedback. We are truly sorry we were not able to meet your expectations. As an extended stay property, our amenities differ from those found in traditional hotels in order to keep our prices lower for our guests. We appreciate your feedback and take your concerns seriously and will work to improve. We hope to have an opportunity to better serve you in the future. Thank you, Skylar Taylor General Manager- Woodspring Suites Jacksonville Orange Park
The hotel room was infested with cockroaches.
Unsanitary room conditions and unprofessional management behavior.
Business reply on Google
Dear Natasha, Thank you for sharing your feedback. As you are aware, you were placed on our Do Not Rent list, and as such, we regret to inform you that this property will no longer be available for your lodging needs. We appreciate all feedback, and as always, thank you for staying with us at Woodspring Suites. Take care and best wishes. Keith Jenkins General Manager Woodspring Suites
Staff was rude and failed to properly activate the room keys.
Business reply on Google
Dear Zion, I sincerely apologize for the frustrating experience you had during your recent stay at Woodspring Suites. It’s unacceptable that you were treated with disrespect during check-in and faced issues with your key. This is not the service we aim to provide, and I will address your concerns with our team to ensure this doesn’t happen again. Your time and satisfaction are important to us, and I deeply regret that we did not meet your expectations. Please know that we will take your feedback seriously to improve our service moving forward. If you have any further concerns or need assistance, don’t hesitate to reach out. Please call me direct 904-541-9341 I would like to compensate you for your inconvenience. Sincerely, General Manager Keith Jenkins