WoodSpring Suites Philadelphia Northeast
🏨 Hotels & Travel · Philadelphia
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The hotel room was infested with cockroaches.
Business reply on Google
Dear Rosemary, We are disappointed that your experience with us fell short of your expectations. Rest assured that we have contacted our 3rd Party Pest Control vendor. We are pleased to report that there were no findings following their inspection. Please know your feedback is invaluable to us, and we will use it to enhance our services and accommodation. If you wish to discuss your experience, please contact us directly. We value your business and look forward to the opportunity to make your stay exceptional. Neutral
Poor service, missing room amenities, lack of cleaning, and uncomfortable bed.
Business reply on Google
Dear Tom, We are disappointed that your experience with us fell short of expectations. Please know your feedback is invaluable to us, and we will use it to enhance our services and accommodation. If you wish to discuss your experience, please contact us directly. We value your business and look forward to the opportunity to make your stay exceptional.
Assistant manager exhibits unprofessional conduct and reports of substance use at work.
hotel refused refund after denying check-in for late arrival
Staff accused guest of smoking and allegedly stole personal jewelry.
Room lacks amenities and has poor sound insulation.
Business reply on Google
We are disappointed that your experience with us fell short of expectations. Please know your feedback is invaluable to us, and we will use it to enhance our services and accommodations. If you wish to discuss your experience, please contact us directly. We value your business and look forward to the opportunity to make your stay exceptional.
Hotel refused refund after guest checked out early due to heating issues.
Hotel refused to provide a full refund for unused nights
Business reply on Google
Thank you for taking the time to complete our online survey regarding your recent stay at Woodspring Suites Philadelphia Northeast. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay Regarding your refund the team did give you one day back as a credit however we have a no refund policy Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Thomas Wilson Woodspring Suites Philadelphia Northeast
Unsafe environment with pest infestations, drug exposure, and aggressive management…
Business reply on Google
We are disappointed that your experience with us fell short of expectations. Please know your feedback is invaluable to us, and we will use it to enhance our services and accommodations. If you wish to discuss your experience, please contact us directly. We value your business and look forward to the opportunity to make your stay exceptional.
hotel refused refund after charging for unstayed reservation
Business reply on Google
Thank you for taking the time to complete our online survey regarding your recent stay at Woodspring Suites Philadelphia Northeast. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with scoring the hotel a 1 due to your reservation being booked on the 3rd party website in which we are not able to modify its on our website that we do not do refunds. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your low score to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Thomas Wilson Woodspring Suites Philadelphia Northeast
The hotel overcharged the guest and provided poor front desk service.
Business reply on Google
We are disappointed that your experience with us fell short of expectations. Please know your feedback is invaluable to us, and we will use it to enhance our services and accommodations. If you wish to discuss your experience, please contact us directly. We value your business and look forward to the opportunity to make your stay exceptional.
Inaccessible front desk and inability to extend reservation via phone.
Business reply on Google
Dear Joseph, We're sorry to hear about the difficulties you faced with our reservation process and communication. Your feedback is invaluable, and we will address these concerns to improve our services.
Management denied essential services and issued retaliatory rent increases.
Business reply on Google
We are disappointed that your experience with us fell short of expectations. Please know your feedback is invaluable to us, and we will use it to enhance our services and accommodations. If you wish to discuss your experience, please contact us directly. We value your business and look forward to the opportunity to make your stay exceptional.
Presence of roaches, broken elevator, and poor staff service.
Business reply on Google
Ava, thank you for sharing your experience. We’re very sorry your stay didn’t meet expectations and understand how frustrating these issues must have been. Your feedback has been shared with our management team so we can address these concerns and make necessary improvements.
Broken elevator, pest infestation, and poor facility maintenance reported.
Business reply on Google
Mike, thank you for taking the time to share your experience. We're sorry your stay didn't meet expectations, and we understand your frustration with the issues you encountered. Your feedback is important and will be reviewed with our team as we work to provide a better experience for all guests. We appreciate you bringing these concerns to our attention.
Poor room maintenance, lack of cleaning, and malfunctioning hotel facilities.
Business reply on Google
We are disappointed that your experience with us fell short of expectations. Please know your feedback is invaluable to us, and we will use it to enhance our services and accommodations. If you wish to discuss your experience, please contact us directly. We value your business and look forward to the opportunity to make your stay exceptional.
The hotel room is severely infested with roaches.
Business reply on Google
We're sorry to hear about the issues you encountered with pests and the response from our front desk. Your feedback is invaluable, and we will address these concerns to improve our services. If you wish to discuss your experience further, please contact us directly.
The hotel room was infested with cockroaches.
Business reply on Google
We're sorry to hear that our hotel did not exceed your expectations. Your feedback is invaluable, and we will address these concerns to improve our services. If you wish to discuss your experience further, please contact us directly.
hotel has severe roach infestation and poor room amenities
Business reply on Google
I would like to apologize for the inconvenience. As a General manager I strive my very best to make sure every guest is satisfied with our hotel. From style, comfort, value and service I try to impress guest like yourself. Plus get as much feedback as possible to make each stay even better. Please feel free to reach out to me, so I can gather more information and I can look into this matter further. We thank you for choosing Woodspring Suites Philadelphia.
Unsanitary room conditions, pest infestation, and poor facility management.